IT Professional with over 6 years of experience in desktop support, network management, and cybersecurity. As an IT Service Operation Technician at Milwaukee County Department of Administrative Services, demonstrated a proven track record of enhancing system efficiency and resolving complex technical issues. Proficient in remote troubleshooting and network security, showcasing exceptional problem-solving skills and a dedication to delivering results. Expertise in cloud platforms such as AWS and Google Cloud Platform enables the provision of robust IT solutions.
Remote troubleshooting of hardware/software, Password reset, Server management, Virtual machines, Active Directory, Routing/switching, Microsoft Office, Palo Alto, Cloud security, SOC analyst, IDS/IPS, SIEM, Google Cloud Platform, AWS, VPN, RDP, VLAN, Cisco, Wireshark, Windows, iOS, Android, Linux (Kali), Computer, iOS, Android, Autopsy, FTK Imager, OpenOffice, OSForensics, ProDiscover