MOHAMMAD ABUBAKER

IT Professional with over 6 years of experience in desktop support, network management, and cybersecurity. As an IT Service Operation Technician at Milwaukee County Department of Administrative Services, demonstrated a proven track record of enhancing system efficiency and resolving complex technical issues. Proficient in remote troubleshooting and network security, showcasing exceptional problem-solving skills and a dedication to delivering results. Expertise in cloud platforms such as AWS and Google Cloud Platform enables the provision of robust IT solutions.

• Security Identification Number (SID), 11/01/23
• Certified SOC Analyst Tier 1, 12/01/23
• Certified CyberDefense Pro, 6-U6-6AC3, 12/01/23
• Certified Security Pro, 6-1C6-VB57K8, 12/01/23
• Certified Ethical Hacker Pro, 6-1C6-VB5TBH, 12/01/23

• Cybersecurity
• Red team/ Blue Team
• Open Source Projects
• Cryptography
• Cloud Computing
• Ethical Hacking
• Networking

• Security Information and Event Management (SIEM) Implementation, Implemented a SIEM solution to enhance security monitoring and incident response capabilities for a financial institution., Deployed and configured a SIEM tool (Splunk, ArcSight), Integrated log sources, Created custom alerts and dashboards, Improved the detection and response time to security incidents by 40%., Splunk, ArcSight, Syslog, Python for scripting, Linux servers
• Phishing Awareness and Training Campaign, Designed and executed a company-wide phishing awareness and training campaign to educate employees on recognizing and responding to phishing attempts., Developed training materials, Conducted phishing simulations, Provided feedback and training sessions to employees, Increased employee awareness and reduced successful phishing attempts by 70%., KnowBe4, PhishMe, Microsoft Office for creating training materials, SurveyMonkey for feedback collection
• Windows Server Installation and Configuration, Installed and configured a Windows Server environment for a small office or lab setup., Set up Active Directory, Configured user accounts and group policies, Managed file and print services, Successfully deployed a Windows Server environment that supports user authentication and resource sharing., Windows Server 2019, Active Directory, Group Policy, DNS, DHCP
• Cloud Resource Monitoring and Cost Optimization, Set up a basic monitoring and cost optimization solution for a cloud environment to ensure resource efficiency and cost-effectiveness., Deployed a few cloud resources (e.g., a virtual machine, storage bucket) in AWS or Azure, Configured cloud monitoring tools like AWS CloudWatch or Azure Monitor to track resource performance and usage, Set up alerts for CPU utilization, memory usage, and storage capacity to identify potential performance issues, Used AWS Cost Explorer (or Azure Cost Management) to analyze and optimize cloud costs, identifying unused or underutilized resources, Successfully monitored resource usage and performance metrics, ensuring smooth operations. Identified and reduced unnecessary costs by optimizing resource usage., AWS CloudWatch (or Azure Monitor), AWS Cost Explorer (or Azure Cost Management), Virtual Machines, Storage Buckets

Remote troubleshooting of hardware/software, Password reset, Server management, Virtual machines, Active Directory, Routing/switching, Microsoft Office, Palo Alto, Cloud security, SOC analyst, IDS/IPS, SIEM, Google Cloud Platform, AWS, VPN, RDP, VLAN, Cisco, Wireshark, Windows, iOS, Android, Linux (Kali), Computer, iOS, Android, Autopsy, FTK Imager, OpenOffice, OSForensics, ProDiscover