Summary
Overview
Work History
Education
Skills
Certification
Hobbies and Interests
Projectsandlabs
Skillsandtechnologies
Websites
Timeline
Generic

MOHAMMAD ABUBAKER

LinkedIn - Mohammad Abubaker

Summary

IT Professional with over 6 years of experience in desktop support, network management, and cybersecurity. As an IT Service Operation Technician at Milwaukee County Department of Administrative Services, demonstrated a proven track record of enhancing system efficiency and resolving complex technical issues. Proficient in remote troubleshooting and network security, showcasing exceptional problem-solving skills and a dedication to delivering results. Expertise in cloud platforms such as AWS and Google Cloud Platform enables the provision of robust IT solutions.

Overview

10
10
years of professional experience
1
1
Certification

Work History

IT Service Operation Technician

Milwaukee county department of administrative services
07.2024 - Current
  • Install, configure, and maintaining hardware, software and network systems
  • Diagnose and resolve technical issues for POS’s, laptops, desktops, printers
  • Use ServiceDesk Plus for incidences and documentation
  • Identify root cause of problems occurring within the IT environment and implemented long-term solutions accordingly.
  • Provid technical support and troubleshooting services to end-users experiencing hardware and software issues.

IT Field Technician

Insight Enterprises
11.2023 - Current
  • Set up and configured computer systems, peripherals, and networking equipment
  • Diagnosed and resolved hardware, software, and networking issues
  • Provided on-site technical support and educated clients on IT practices
  • Managed LAN and WAN networks, ensuring network security

IT Technician - desktop support

Milwaukee county department of administrative services
02.2024 - 07.2024
  • Installed and maintained computer systems including software and hardware
  • Resolved internet and network access issues (wired and wireless)
  • Provided network printer support and troubleshooting
  • Used SCCM to image and reimage laptops and desktops

Desktop Support Technician

ProTech and Repair
08.2017 - 03.2019
  • Logged, tracked, and resolved an average of 25 to 30 customer interactions per day
  • Demonstrated intermediate to advanced troubleshooting skills in a helpdesk environment
  • Assisted with imaging and refreshing laptops/desktops and resolving technical hardware issues

Help Desk Support Specialist

Sam’s Tech
03.2015 - 06.2017
  • Responded to support tickets via email and phone using ServiceNow
  • Reimaged and installed supported Windows-based hardware and software
  • Executed password resets for Active Directory users and managed user memberships via security groups

Education

IT Information Systems Security Specialist -

MATC

Skills

  • Administration: Remote troubleshooting of hardware/software, password reset, server management, virtual machines, Active Directory, routing/switching, Microsoft Office
  • Security: Palo Alto, cloud security, SOC analyst, IDS/IPS, SIEM
  • Cloud Platforms: Google Cloud Platform, AWS
  • Networking: VPN, RDP, VLAN, Cisco, Wireshark
  • Operating Systems: Windows, iOS, Android, Linux (Kali)
  • Forensics: Computer, iOS, Android; Autopsy, FTK Imager, OpenOffice, OSForensics, ProDiscover

Certification

  • Security Identification Number (SID), 11/01/23
  • Certified SOC Analyst Tier 1, 12/01/23
  • Certified CyberDefense Pro, 6-U6-6AC3, 12/01/23
  • Certified Security Pro, 6-1C6-VB57K8, 12/01/23
  • Certified Ethical Hacker Pro, 6-1C6-VB5TBH, 12/01/23

Hobbies and Interests

  • Cybersecurity
  • Red team/ Blue Team
  • Open Source Projects
  • Cryptography
  • Cloud Computing
  • Ethical Hacking
  • Networking

Projectsandlabs

  • Security Information and Event Management (SIEM) Implementation, Implemented a SIEM solution to enhance security monitoring and incident response capabilities for a financial institution., Deployed and configured a SIEM tool (Splunk, ArcSight), Integrated log sources, Created custom alerts and dashboards, Improved the detection and response time to security incidents by 40%., Splunk, ArcSight, Syslog, Python for scripting, Linux servers
  • Phishing Awareness and Training Campaign, Designed and executed a company-wide phishing awareness and training campaign to educate employees on recognizing and responding to phishing attempts., Developed training materials, Conducted phishing simulations, Provided feedback and training sessions to employees, Increased employee awareness and reduced successful phishing attempts by 70%., KnowBe4, PhishMe, Microsoft Office for creating training materials, SurveyMonkey for feedback collection
  • Windows Server Installation and Configuration, Installed and configured a Windows Server environment for a small office or lab setup., Set up Active Directory, Configured user accounts and group policies, Managed file and print services, Successfully deployed a Windows Server environment that supports user authentication and resource sharing., Windows Server 2019, Active Directory, Group Policy, DNS, DHCP
  • Cloud Resource Monitoring and Cost Optimization, Set up a basic monitoring and cost optimization solution for a cloud environment to ensure resource efficiency and cost-effectiveness., Deployed a few cloud resources (e.g., a virtual machine, storage bucket) in AWS or Azure, Configured cloud monitoring tools like AWS CloudWatch or Azure Monitor to track resource performance and usage, Set up alerts for CPU utilization, memory usage, and storage capacity to identify potential performance issues, Used AWS Cost Explorer (or Azure Cost Management) to analyze and optimize cloud costs, identifying unused or underutilized resources, Successfully monitored resource usage and performance metrics, ensuring smooth operations. Identified and reduced unnecessary costs by optimizing resource usage., AWS CloudWatch (or Azure Monitor), AWS Cost Explorer (or Azure Cost Management), Virtual Machines, Storage Buckets

Skillsandtechnologies

Remote troubleshooting of hardware/software, Password reset, Server management, Virtual machines, Active Directory, Routing/switching, Microsoft Office, Palo Alto, Cloud security, SOC analyst, IDS/IPS, SIEM, Google Cloud Platform, AWS, VPN, RDP, VLAN, Cisco, Wireshark, Windows, iOS, Android, Linux (Kali), Computer, iOS, Android, Autopsy, FTK Imager, OpenOffice, OSForensics, ProDiscover

Timeline

IT Service Operation Technician

Milwaukee county department of administrative services
07.2024 - Current

IT Technician - desktop support

Milwaukee county department of administrative services
02.2024 - 07.2024

IT Field Technician

Insight Enterprises
11.2023 - Current

Desktop Support Technician

ProTech and Repair
08.2017 - 03.2019

Help Desk Support Specialist

Sam’s Tech
03.2015 - 06.2017

IT Information Systems Security Specialist -

MATC
MOHAMMAD ABUBAKER