Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Mohammad Ahmed

Jersey City,NJ

Summary

Accomplished professional trained in safety procedures for aviation industry. Effectively handles all types of situations and remains calm under pressure. Energetic and multilingual cabin crew member with dynamic interpersonal skills. Poised and efficient and dedicated to team-driven environment. Over 2 years working as part of a hospitality industry..

Overview

5
5
years of professional experience

Work History

Receptionist

212 Steakhouse
01.2024 - Current
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.

Tour Manager

Baydaar Travels
04.2019 - 02.2020
  • Implemented contingency plans during unforeseen events or emergencies to minimize disruptions to the overall tour experience.
  • Coordinated accommodations for crew and tour transportation between destinations.
  • Negotiated contracts with vendors to secure favorable pricing and terms while maintaining excellent working relationships.
  • Maintained detailed records of all aspects of the tours'' planning process to ensure a smooth operation from start to finish.

Education

Bachelor of Science - Computer Science

Swinburne University of Technology
Melbourne, Australia
07.2022

Skills

  • Verbal and written communication
  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Customer Assistance
  • Reliability and punctuality
  • Equipment monitoring
  • Cultural Sensitivity
  • Safety awareness
  • Complaint Handling

Languages

English
Full Professional
Urdu
Native or Bilingual
Punjabi
Full Professional
Spanish
Elementary

Timeline

Receptionist

212 Steakhouse
01.2024 - Current

Tour Manager

Baydaar Travels
04.2019 - 02.2020

Bachelor of Science - Computer Science

Swinburne University of Technology

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Mohammad Ahmed