Mohammad Alrifaee
Huntington Beach,CA
Summary
Adept at fostering team collaboration and enhancing customer engagement, I spearheaded a high-performing sales team at Autoranch, boosting productivity significantly. My expertise in automotive diagnostics and repair, combined with exceptional relationship management skills, has consistently driven increased customer satisfaction and repeat business.
Overview
2024
2024
years of professional experience
Work History
Automotive Technician
Autoranch
- Maintained a clean and organized work environment, demonstrating pride in personal workspace while contributing to overall shop cleanliness.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
Sales Manager
Autoranch
- Cultivated a high-performing sales team for improved morale and increased productivity.
- Encouraged cross-training for improved versatility and team collaboration.
- Crafted targeted campaigns for increased market penetration and brand visibility.
- Utilized data analytics to refine sales techniques for improved customer engagement.
Automotive Service Technician
Autoranch
Santa Ana, CA
01.2017 - 01.2024
- Changed, rotated, and balanced tires on different types of vehicles.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
- Located and removed defective parts for skilled adjustment, repair or replacement.
Customer Service Manager
Bmw
01.2008 - 04.2015
- Built strong relationships with key clients to drive repeat business and referrals.
- Identified root causes of service disruptions by analyzing customer complaints.
- Established performance metrics to assess team efficiency and service quality.
- Developed cohesive unit for enhanced collaboration and service delivery.
Education
High School Diploma -
Al Itifaq
Amman Jordan Skills
- Exceptional Customer Service
- Relationship Management
- Retail Operations & Inventory Control
- Automotive Diagnostics, Repair, and Maintenance
- Team Leadership and Staff Training
- Scheduling and Workflow
Optimization - Conflict Resolution and Problem Solving
- Sales and Upselling Techniques
- Budgeting and Cost Management
- Multitasking in Fast-Paced
Environments
Languages
Arabic
Full Professional
Spanish
Full Professional
English
Full Professional
Timeline
Automotive Service Technician
Autoranch
01.2017 - 01.2024
Customer Service Manager
Bmw
01.2008 - 04.2015
Automotive Technician
Autoranch
Sales Manager
Autoranch
High School Diploma -
Al Itifaq