Mohammad Amaan
Silver Spring,MD
Summary
I am a tech-savvy professional with experience in IT support, troubleshooting, and customer service. As a Technical Support Engineering Intern at Microsoft, I learned how to fix software and system issues and improve support processes. I’m also passionate about online entrepreneurship. Running my own online business has taught me how to manage products, track sales, and connect with customers. I enjoy working on both tech and business projects and am always looking for new opportunities to grow in these fields.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Ecommerce Business Owner
Amazon FBA and FBM
06.2022 - Current
- Started my Amazon FBA business in June 2022
- I handle sourcing, listing, and managing sales, focused on growing and scaling the small business
Tech Associate
Staples
07.2024 - 01.2025
- Help customers with their tech problems, like fixing computers or setting up devices
- Manage tech product inventory, assist with repairs, and make sure customers have a good experience by providing clear and helpful support
Technical Support Engineering Intern
Microsoft
09.2023 - 08.2024
- Assisted customers and teams in troubleshooting and resolving technical issues with software and systems, ensuring smooth operations
- Contributed to improving support processes by sharing solutions and ideas while gaining hands-on experience with IT systems and customer support
Internet Marketing Manager
Equinox
01.2024 - 05.2024
- Managed online marketing campaigns, handle social media, create content, and improve website performance
- I work with the team to grow the brand and track results to ensure success
Education
Associate of Arts and Sciences - AAS - Computer Science
Montgomery College
01.2025
High School Diploma -
Bethesda-Chevy Chase High School
01.2024
Skills
- IT Support
- IT Project & Program Management
- IT Troubleshooting
- Data Entry
- Tech Support
- Cashier
- Customer Service
- Cybersecurity Fundamentals
- Digital Marketing
- SEO for E-Commerce
- Cloud Computing (Microsoft Azure, AWS, Google Cloud)
- Microsoft Excel
- E-commerce management
Certification
- Microsoft IT Support
- Google Cybersecurity
- Google Data Analytics Professional
- Microsoft Business Analysis
Languages
English
Native/ Bilingual
Urdu
Native/ Bilingual
Arabic
Native/ Bilingual
Hindi
Full Professional
Timeline
Tech Associate
Staples
07.2024 - 01.2025
Internet Marketing Manager
Equinox
01.2024 - 05.2024
Technical Support Engineering Intern
Microsoft
09.2023 - 08.2024
Ecommerce Business Owner
Amazon FBA and FBM
06.2022 - Current
- Microsoft IT Support
- Google Cybersecurity
- Google Data Analytics Professional
- Microsoft Business Analysis
Associate of Arts and Sciences - AAS - Computer Science
Montgomery College
High School Diploma -
Bethesda-Chevy Chase High School
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