Mohammad Ebrahimi
Sacramento,CA
Summary
Results-driven Technical Support and IT Specialist with over 5 years of experience in providing exceptional technical support, managing network infrastructure, and executing successful projects. Skilled in diagnosing and resolving hardware, software, and network issues promptly. Demonstrated expertise in project management, overseeing large-scale router projects, implementing effective solutions, and optimizing device uptime. Experienced web developer proficient in PHP, JavaScript, HTML, and CSS, with a track record of creating dynamic websites and innovative platforms. Holds a Bachelor of Computer Science and a Google IT Technical Support Certificate. Committed to continuous learning and leveraging technical expertise to drive organizational success.
Overview
6
6
years of professional experience
Work History
Technical Support Representative
Luxer One
McClellan, CA
09.2023 - Current
- Provided timely and effective technical support via calls, emails, and online chats to customers and field technicians.
- Managed and optimized the MOFI LTE router configuration across approximately 500 locations, enhancing device uptime percentage.
- Diagnosed and resolved technical issues by identifying root causes, proposing effective solutions, and implementing necessary changes.
- Utilized advanced remote troubleshooting techniques through computer interfaces to resolve system issues efficiently.
- Conducted on-site visits to locations near the HQ for troubleshooting and system maintenance.
IT Specialist
Nasir Sorosh
Herat, AFGHANISTAN
12.2017 - 07.2022
- Created user accounts, set up permissions, and monitored system security.
- Software Installation and Configuration: Install, update, and configure software applications and operating systems across various platforms.
- Network Management: Set up and maintain network infrastructure, including routers, switches, and firewalls
- Monitor network performance and security, and address any connectivity issues that arise.
Web Developer (PHP, JavaScript, MySql)
Freelance
01.2022 - 09.2022
- Design, develop, and maintain dynamic and responsive websites using PHP, JavaScript, HTML, and CSS
- Implemented responsive design techniques to ensure optimal viewing experience across multiple devices.
- Developed a Gym Membership Payment platform that served over 1,000 monthly Members Using PHP, JavaScript, and MySql.
Education
Bachelor of Computer Science - Software Engineering
Ghalib University
05.2022
Skills
- IT service management
- Cisco Meraki
- Active Directory
- Programming
- Project Management
- Microsoft Office
Certificates And Others
- Google IT Technical Support Certificate: authorized by Google and offered through Coursera.
Timeline
Technical Support Representative
Luxer One
09.2023 - Current
Web Developer (PHP, JavaScript, MySql)
Freelance
01.2022 - 09.2022
IT Specialist
Nasir Sorosh
12.2017 - 07.2022
Bachelor of Computer Science - Software Engineering
Ghalib University