Mohammad Falah
Irvine,California
Summary
I’ve worked in the restaurant industry, where I developed strong customer service skills by interacting with people every day, handling fast-paced situations, and making sure guests had a great experience. I’m used to working hard, communicating clearly, and building relationships—skills that I believe are very important in sales. I’m excited to bring my people skills, work ethic, and enthusiasm into a new environment where I can learn and grow in sales. I’ve built strong communication skills and know how to bring people together to work toward a common goal. I’m now looking to move into a new career field where I can use these abilities in a different way. I believe my background in teaching, teamwork, and helping others learn can be useful in many types of jobs. I’m confident that I can contribute to different kinds of organizations by using these skills to support their goals and help teams grow.
Overview
2
2
years of professional experience
Work History
Employee Trainer
Pepper Lunch
01.2025 - Current
- Got to know customers to keep them coming back.
- Helped out in different areas to keep things running smoothly.
- Welcomed guests with a smile and answered questions about the menu.
- Showed up on time, in uniform, and looking neat.
- Prepared food and ingredients the right way.
- Kept things like condiments, napkins, and drink machines stocked.
- Took payments from customers and made sure the cash drawer was correct.
- Followed safety and cleanliness rules when handling food and drinks.
Team Member
Roll Em Up
06.2023 - Current
- I was one of the first people to open the restaurant in Irvine Spectrum and I trained the new hires
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
- Assisted newly hired team members by explaining company procedures and safety requirements.
- Looked for ways to go above and beyond job requirements.
- Organized inventory shelves for easy access and maintenance of stock levels.
- Collaborated with team members to maximize productivity and efficiency.
- Provided customer service support to ensure satisfaction.
- Greeted customers upon entering the store with friendly demeanor.
- Maintained a clean and organized work area throughout shift.
- Operated cash registers to process payments from customers.
Education
High School Diploma -
El Toro High School
Lake Forest, CA06.2025
Skills
- Listening skills
- Relationship building
- Client service
- Upselling
Languages
English
Native or Bilingual
Arabic
Native or Bilingual
Interests
In my free time, I enjoy working on my Amazon FBA business Running my own online store has taught me a lot about managing products, handling orders, and learning how to market to customers I like the challenge of finding what works and improving over time I also go to the gym every day Staying active helps me stay focused and motivated, both physically and mentally It’s part of my routine and something I really enjoy Another big part of my life is spending time with my friends, especially when we talk about business ideas or attend events together We like to learn from each other and share advice about growing in our careers It’s fun, but also a good way to stay inspired and connected to new opportunities
Timeline
Employee Trainer
Pepper Lunch
01.2025 - Current
Team Member
Roll Em Up
06.2023 - Current
High School Diploma -
El Toro High School