Mohammad Hassan
Euless,TX
Summary
Adept at fostering professional relationships and resolving customer issues, my tenure at Hallmark Aviation Services for Emirates Airlines underscored my proficiency in customer service and Microsoft Office Suite. Leveraging strong problem-solving skills and a commitment to excellence, I consistently enhanced team performance and customer satisfaction, demonstrating a remarkable blend of technical acumen and interpersonal abilities.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Emirates Agent
Hallmark Aviation Services For Emirates Airlines
DFW Airport
11.2023 - Current
- Resolved caller issues quickly and thoroughly.
- Handled and promptly resolved customer complaints to maintain professional relationships.
- Informed clients of policies and procedures.
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Assisted clients in navigating the claims process, ensuring timely resolution of issues and optimal outcomes.
Wendys Shift Lead
Latrelles Management
DFW Airport
08.2021 - 07.2023
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Trained and mentored new employees to maximize team performance.
- Enforced company policies and regulations with employees.
- Supported upper management during critical decision-making processes by providing valuable insights based on firsthand experiences from shift operations.
- Evaluated employee performance regularly, providing constructive feedback for growth opportunities within the team structure.
- Cultivated an inclusive workplace culture that fostered teamwork and collaboration among diverse employees.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
Kumon Staff
Kumon Learning Center
Arlington, AZ
05.2021 - 09.2021
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Organized and detail-oriented with a strong work ethic.
- Managed time efficiently in order to complete all tasks within deadlines.
Education
High School Diploma -
Trinity High School
Euless05.2023
Skills
- Customer Service
- Data Entry
- Computer Skills
- Office Administration
- Microsoft Word
- Time Management
- Microsoft Excel
- File Organization
- Microsoft Outlook
- Computer Proficiency
- Scheduling
- Strong Problem Solver
- Documentation and Recordkeeping
- Microsoft Office Suite
- Office Management
- Professional Communication
- Database entry
- Scheduling and calendar management
- Dedicated Team Player
- Excel spreadsheets
- Appointment Scheduling
- Recordkeeping
- Verbal Communication
- Data organization
- Deadline-oriented
- Records Management
- Filing and data archiving
- Calendar Management
- Professional and mature
- Invoice Processing
- Documentation And Reporting
- Relationship Building
Accomplishments
Graduated High Sch
Certification
Microsoft Excel proficiency
Microsoft Word proficiency
PowerPoint proficiency
Motorcycle Mechanic
Part time hobby, love to be hands on and learning new things and I love the satisfaction of being able to build something from the ground up.
Languages
English
Native or Bilingual
Bengali
Native or Bilingual
French
Limited Working
Spanish
Elementary
Timeline
Emirates Agent
Hallmark Aviation Services For Emirates Airlines
11.2023 - Current
Wendys Shift Lead
Latrelles Management
08.2021 - 07.2023
Kumon Staff
Kumon Learning Center
05.2021 - 09.2021
High School Diploma -
Trinity High School