Mohammad Hossain
Warren,MI
Summary
Experienced and results-driven banker with a strong focus on cultivating and maintaining exceptional customer relationships within the retail banking sector. Having record of driving revenue growth and enhancing customer satisfaction through effective product knowledge and personalized service.
Committed to fostering trust and loyalty, while consistently exceeding sales targets and promoting financial well-being for clients. Seeking opportunities to leverage my extensive background in the financial industry to drive business success and contribute to the growth of an esteemed financial institution.
Overview
15
15
years of professional experience
Work History
Team Leader
LankaBangla Finance Limited
11.2012 - 11.2022
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Maintain credit card collectiions and daily report to the Center Office as Head office.
- verbal and written communication with default and regular customer as reminder.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- worked with a fast and pace workload
Deputy Team Leader
United Commercial Bank
05.2008 - 04.2010
- Monitoring the team as an deputy having report and portfolio.
- Self reporting to team lead about daily call report client visits and any update.
- Maintains walking customer for their daily inquires and help the retail product selection.
- Also worked as an retail advisor for loan and funding.
- Maintain the software for retail loan and liability product filing.
Education
Master of Social Science - Economics
National University of Bangladesh
Sylhet04.2004
Skills
- Group planning
- Communication
- Documentation and Reporting
- Technical Support
- Analysis
English, Bangla, Hindi
English: Can speak and write as official, Modest fluency with very formal
Bangle: Can speak and write official and formal as an mother language
Hindi: Can speak and understand medium grade
Languages
Bengali
Native or Bilingual
English
Professional Working
Hindi
Limited Working
Timeline
Team Leader
LankaBangla Finance Limited
11.2012 - 11.2022
Deputy Team Leader
United Commercial Bank
05.2008 - 04.2010
Master of Social Science - Economics
National University of Bangladesh
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