Summary
Overview
Work History
Education
Skills
Websites
Certification
Languages
Timeline
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Mohammad Imami

IT Operations Specialist
Annandale,United States

Summary

IT specialist with seven years of technical support experience, skilled in maintaining the technical integrity of computer systems, network devices, and A/V systems. Proficient in troubleshooting network and hardware issues, with a strong background in cable installation and modification. Demonstrates exceptional problem-solving skills and effective communication abilities, with a proven track record of working independently and as part of a team. Committed to delivering high-quality support and ensuring seamless technical operations.

Overview

7
7
years of professional experience
3
3
Certifications

Work History

IT Technical Support Specialist

Aramark
8 2021 - Current
  • Performe testing, maintenance, and fabrication of cables, adapters, and implement small part modifications when necessary.
  • Optimized network infrastructure, resulting in improved connectivity and user satisfaction.
  • Enhanced system performance by identifying and resolving technical issues promptly.
  • Streamlined IT processes for increased efficiency and reduced downtime.
  • Set up and maintain operating systems, applying service packs, security patches, and bug fixes.
  • Contributed to development of internal training program for new IT Technical Support Specialists, enhancing team proficiency levels across various technologies.

Help Desk Specialist

Aramark
08.2021 - 04.2022
  • Provided end-user system and equipment training.
  • Walked user through series of steps to determine problem and implement likely solution.
  • Logged activities in tracking system to maintain accurate, timely records.
  • Worked with document imaging technologies and deployment software.
  • Developed troubleshooting guides to empower end-users to resolve minor issues independently.
  • Collaborated with IT team members to identify recurring problems and develop long-term fixes.

Data Center Technician

Amazon Web Services (AWS)
01.2019 - 08.2021
  • Infrastructure Management: Responsible for the installation, configuration, and maintenance of data center hardware, including servers, storage systems, and network equipment
  • Troubleshooting and Support: Diagnosed and resolved hardware, software, and network issues to ensure optimal performance and minimal downtime
  • Provided support for critical incidents and managed emergency situations efficiently
  • Implemented proactive measures to prevent potential issues
  • Performed regular backups and tested recovery procedures
  • Cable Management: Organized and maintained cabling infrastructure to ensure efficient and tidy setup
  • Continuously researched industry advancements, staying current with technological trends, and providing insightful recommendations for future data center improvements.

Field Service Technician

AALSC
06.2017 - 01.2019
  • Installing or upgrading equipment maintained by the company in various field locations
  • Configuring hardware and software components after installation
  • Performing routine maintenance on technology equipment
  • Testing equipment to troubleshoot the issues
  • Documenting installation and repairs.

Education

Bachelor of Science - Computer Science

University of Maryland - University College
Hyattsville, MD

Skills

Help Desk Support

Certification

CompTIA IT Operations Specialist - CIOS Stackable Certification

Languages

English
Persian

Timeline

Help Desk Specialist

Aramark
08.2021 - 04.2022

Data Center Technician

Amazon Web Services (AWS)
01.2019 - 08.2021

Field Service Technician

AALSC
06.2017 - 01.2019

IT Technical Support Specialist

Aramark
8 2021 - Current

Bachelor of Science - Computer Science

University of Maryland - University College
Mohammad ImamiIT Operations Specialist