MOHAMMAD IQBAL
Farmingdale,New york
Summary
Dynamic District Sales Manager with a proven track record at Ink Underground, excelling in team leadership and performance metrics. Expert in inventory management and customer relationship management, I drive sales growth and enhance customer satisfaction through innovative strategies and effective communication. Committed to achieving ambitious goals and fostering a high-performance culture.
Overview
16
16
years of professional experience
Work History
District Sales Manager
Ink underground
Queens, New York
11.2020 - Current
- Set clear objectives and helped team members develop plans to achieve quotas.
- Conducted regular field visits to assess sales techniques and provide feedback.
- Resolved customer complaints quickly and efficiently ensuring high levels of customer satisfaction.
- Established ambitious goals for employees to promote achievement and surpass business targets.
- Oversaw inventory management and distribution strategies for optimal stock levels.
- Implemented performance metrics to evaluate team effectiveness and productivity.
Store Manager
Jimmy jazz/ Snipes USA
Queens, NY
09.2018 - 10.2020
- Conducted regular performance reviews with staff to ensure job expectations were met or exceeded.
- Implemented loss prevention strategies, alleviating shrink.
- Established and monitored KPIs to optimize company performance.
- Motivated staff through positive reinforcement techniques to increase productivity and morale.
- Developed, implemented and managed employee policies and procedures to ensure compliance with organizational standards.
- Implemented innovative strategies to improve customer service and satisfaction levels.
- Developed and implemented appropriate plans to resolve unfavorable trends and enhance sales.
- Resolved customer complaints efficiently while maintaining excellent customer service.
- Communicated performance issues to develop performance improvement plans.
Head Manager
Ink under ground
Jamaica, NY
06.2011 - 08.2018
- Managed daily store operations and ensured adherence to company policies.
- Resolved customer complaints in a timely manner to maintain positive relationships with customers.
- Established weekly and monthly goals for sales staff to achieve desired results.
Assistant Store Manager
Premium gear
Garden city, NY
07.2009 - 07.2011
- Trained new employees on customer service and sales techniques.
- Assisted in managing daily store operations and staff scheduling.
- Handled customer inquiries and resolved issues effectively and promptly.
- Reconciled returns and exchanges quickly while following established procedures.
Education
High School Diploma -
west warwick high school
Warwick, RI06.2005
Timeline
District Sales Manager
Ink underground
11.2020 - Current
Store Manager
Jimmy jazz/ Snipes USA
09.2018 - 10.2020
Head Manager
Ink under ground
06.2011 - 08.2018
Assistant Store Manager
Premium gear
07.2009 - 07.2011
High School Diploma -
west warwick high school