Mohammad Islam
Springfield,VA
Summary
Dynamic General Manager with a proven track record at J Bar Inc, driving operational efficiency and enhancing customer satisfaction. Expert in P&L management and team leadership, I successfully implemented training programs that elevated staff performance and reduced costs, fostering a culture of excellence and achieving significant sales growth.
Overview
15
15
years of professional experience
Work History
Genaral Manager
J Bar Inc (DUNKIN DONUT )
01.2015 - Current
- Oversaw daily operations to ensure efficient workflow and optimal customer service.
- Managed staff scheduling and training programs to enhance team performance.
- Implemented inventory management systems to reduce waste and improve supply chain efficiency.
- Developed and executed marketing strategies to increase local brand awareness and drive sales growth.
- Enhanced customer experience through feedback analysis and service improvement initiatives.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Developed and executed comprehensive employee training program, elevating staff skills and improving service delivery.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Genaral Manager
Devco Restaurant (Wendy's )
03.2012 - 01.2015
- Analyzed financial reports to identify areas for cost reduction and revenue enhancement.
- Facilitated regular staff meetings to promote communication and address operational challenges.
- Streamlined processes by introducing new technologies, resulting in improved operational efficiency.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget implementations, employee evaluations, and contract details.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Enhanced customer satisfaction with introduction of customer feedback system, leading to service improvements and repeat business.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
Education
MBA - Management
University of Dhaka
Dhaka, Bangladesh Skills
Leadership and team building
Problem resolution
Operations management
Team player
Time management
Training and coaching
Team leadership
Customer relations
Staff management
Training and development
Relationship building
Staff training
Staff training/development
Inventory control
Goal setting
Customer relationship management
Employee scheduling
Staff training and development
P&L management
Administrative skills
Schedule management
Labor cost controls
Cost reductions
Timeline
Genaral Manager
J Bar Inc (DUNKIN DONUT )
01.2015 - Current
Genaral Manager
Devco Restaurant (Wendy's )
03.2012 - 01.2015
MBA - Management
University of Dhaka