Mohammad Jamil
Johnston,RI
Summary
Dynamic IT professional with extensive experience at MMC, excelling in systems management and technical troubleshooting. Proven track record in onboarding billions of logs and automating processes, enhancing efficiency. Recognized for exceptional communication and problem-solving skills, adept at managing complex environments and delivering impactful results.
Overview
18
18
years of professional experience
Work History
Systems Management - Senior Specialist
MMC (Marsh & McLennan Companies)
Boston, MA
09.2022 - 07.2025
- Supported SIEM team in onboarding 16+ billion logs into Cribl and Exabeam, enhancing log management capabilities.
- Upgraded Cribl Agent via BigFix Application on 18,000 Windows and Linux Servers.
- Resolved SIEM log onboarding issues with 30+ OS/Application Support groups, improving cross-team collaboration.
- Collaborated with CI Data Team to update CMDB with accurate information.
- Delivered weekly reports to senior management on SIEM Non-Compliant devices, facilitating informed decision-making.
- Acted as primary contact for all SIEM-related inquiries and issues.
- Provided training to other teams for SIEM related tasks.
- Worked with Automation team to automate manual tasks to increase efficiency.
- Received 2 TECHnowledgement awards for going above and beyond normal day-to-day responsibilities.
NSI Operations - Senior Specialist
MMC (Marsh & McLennan Companies)
Boston, MA
03.2007 - 08.2022
- Monitored availability and performance of 18,000+ Windows and UNIX/Linux operating systems to ensure system reliability.
- Troubleshot technical issues on 18,000+ Windows and UNIX/Linux operating systems, restoring functionality and minimizing downtime.
- Participated in SEV1 outage calls to troubleshoot and remediate issues to minimize business impact.
- Provided training to NSI L1 and L2 teams on existing or new technical procedures.
- Coordinated escalation of service-affecting outages and facilitated problem management to enhance operational continuity.
- Use BigFix for deployment of Microsoft Patches to over 18,000 servers.
Education
Bachelors of Science - Computer Information Systems – Networking
New England Institute of Technology
Warwick, RI09.2004
Associates in Science - Computer Information Systems – Networking
New England Institute of Technology
Warwick, RI04.2003
Microsoft Certified Professional -
C.C.R. Computer Labs, Inc.
Warwick, RI01.1999
Skills
- Cisco Routers & Switches
- EMC – Symmetrix
- EMC – Calera
- ESX Servers
- Nutanix
- Fiber Connections
- F5 Load Balancers
- ADIC Scalar Tape Library
- Dell Servers
- HP Servers
- IBM Servers
- Windows Server 2000
- Windows Server 2003
- Windows Server 2008
- Windows Server 2012
- Windows Server 2016
- Windows Server 2019
- Windows Server 2022
- RHEL
- Office 365
- LogRhythmn
- Exabeam
- Cribl
- Veritas NetBackup
- BigFix
- XMatters
- ILO Remote Access
- Remote Desktop
- ASG Remote
- Citrix
- BigPanda
- Logic Monitor
- SNOW
- CA Unicenter Service Desk
- Remedy User
- VMware
- VSphere Client
- Incident response
- System troubleshooting
- Time management
- Attention to detail
- Technical troubleshooting
- Troubleshooting techniques
- Organizational skills
- Excellent communication
- Multitasking Abilities
- Multitasking
- Problem solving
- Technical training
Personal Highlights
- Worked 1st, 2nd and 3rd shifts
- Hard-working and Committed
- On-call Rotational schedule
- Two TECHnowledgement awards
- Team Leader
- Trained new hires
Skills - Hardware Software
- Cisco Routers & Switches
- EMC – Symmetrix, Celera
- ESX Servers, Nutanix
- Fiber Connections
- F5 Load Balancers
- ADIC Scalar Tape Library
- Suite of Dell, HP and IBM Servers
- Windows Server 2000 – 2025
- RHEL
- Office 365
- LogRhythmn/Exabeam/Cribl (SIEM)
- Veritas NetBackup
- BigFix
- XMatters
- ILO Remote Access
- Remote Desktop
- ASG Remote
- Citrix
- BigPanda
- Logic Monitor
- SNOW
- CA Unicenter Service Desk
- Remedy User
- VMware – vSphere Client
Timeline
Systems Management - Senior Specialist
MMC (Marsh & McLennan Companies)
09.2022 - 07.2025
NSI Operations - Senior Specialist
MMC (Marsh & McLennan Companies)
03.2007 - 08.2022
Bachelors of Science - Computer Information Systems – Networking
New England Institute of Technology
Associates in Science - Computer Information Systems – Networking
New England Institute of Technology
Microsoft Certified Professional -
C.C.R. Computer Labs, Inc.