Mohammad Khan
Rowlett
Summary
Motivated student eager to apply classroom knowledge to real-world experiences, with a strong willingness to learn and contribute. Effective communicator with a collaborative mindset, ready to bring fresh perspectives and a strong work ethic to any team. Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills. Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Overview
45
45
years of professional experience
Work History
Watch Maker
Watch industry
Rowlett
10.1979 - 12.2024
- Enhanced customer satisfaction through the development of a customer service excellence program.
- Conducted market research to gain insights into customer needs and preferences.
- Trained employees on additional job positions to maintain coverage of roles.
- Negotiated contracts and agreements with vendors and suppliers to reduce costs.
- Collaborated with professionals to develop goals and orchestrate business planning.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Observed progress toward goals by reviewing deadlines and milestones to adjust priorities and remain on track.
- Supported sales team members to drive growth and development.
- Oversaw regional and local sales managers and staff.
- Oversaw marketing initiatives, increasing brand awareness and sales.
- Collaborated with senior management team to develop long-term goals for the country organization.
- Engaged customers through events, trade shows, webinars and other channels to build brand awareness and loyalty.
- Resolved customer complaints regarding sales and service.
- Monitored performance of teams and supervised daily employee activities.
- Managed inventory levels to meet demand without overstocking, reducing waste.
- Led recruitment efforts for positions within the country office while ensuring compliance with local labor laws.
- Implemented process improvements, resultingin an increase in operational efficiency.
- Organized quarterly meetings between regional offices to review performance metrics and track progress towards strategic objectives.
- Monitored staff performance and addressed issues.
- Implemented training programs for staff members on topics such as product knowledge, sales techniques and customer service best practices.
- Coached, developed and motivated team to achieve revenue goals.
- Presented reports and information, offered analysis, and discussed strategy when meeting with professionals.
- Led a team of 60 employees, ensuring high productivity and excellent customer service.
- Developed new procedures to meet regulatory restrictions.
- Facilitated team meetings and workshops to foster collaboration and share best practices.
- Developed and implemented strategic plans to achieve company objectives.
- Coordinated cross-departmental projects to ensure timely and successful completion.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Directed and coordinated products, services and sales activities.
- Recruited and hired qualified candidates to fill open positions.
- Reviewed customer feedback and generated reports to identify areas of improvement in customer service.
- Maintained up-to-date knowledge of industry trends by attending relevant conferences and trade fairs.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Directed recruitment, hiring, and training of new staff members.
- Enhanced team morale and retention through recognition programs and career development opportunities.
- Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
- Managed inventory and supplies to ensure materials were available when needed.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Worked effectively in team environments to make the workplace more productive.
Education
High School Diploma -
Sind Madrastul Islam Piolot Secondary School
Karachi Pakistan 12-1975
Skills
- Equipment maintenance
- Customer service
- Team building
- Employee training
- Watch servicing
- Watch band sizing
- Quartz watch troubleshooting
- Case polishing techniques
- Bracelet adjustment proficiency
- Chronograph calibration
- Jewel bearing installation
- Spring bar replacement
- Watch winder maintenance
- Clasp repair
- Watch cleaning methods
- Precision instruments
- Pressure testing procedures
- Watch repair expertise
- Water resistance testing
- Watch dial restoration
- Lubrication application techniques
- Crown and stem repairs
- Watch movement servicing
- Balance wheel alignment
- Crystal replacement expertise
- Cleaning and polishing
- Team collaboration
- Watch Lubrication
- Relationship building
- Professionalism
- Detail orientation
- Customer consultation
Timeline
Watch Maker
Watch industry
10.1979 - 12.2024
High School Diploma -
Sind Madrastul Islam Piolot Secondary School