Summary
Overview
Work History
Education
Skills
Timeline
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Jean-Paul Valintino

Roseville,MI

Summary

Resourceful and reliable worker with excellent problem-solving skills and attention to detail. Proven to identify and resolve small and complex issues to provide excellent client services. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

32
32
years of professional experience

Work History

Watch Maker

Lumari Watchworx
06.2011 - Current
  • Selected and disassembled specific aspects of watches to complete repairs using watch drivers and demagnetization machines.
  • Demonstrated exceptional attention to detail while assembling intricate mechanical movements, ensuring accurate timekeeping performance.
  • Completed basic watch adjustments and replaced bands.
  • Refurbished visual aspects of watches by polishing and cleaning metal and glass faces and bands.
  • Maintained performance by oiling moving parts of watches and clocks.
  • Disassembled timepieces to inspect for defective, misaligned or rusty parts.
  • Repaired or replaced broken, damaged or worn parts on timepieces using drill presses and hand tools.
  • This is my own small business which I started doing full time after the pandemic.

Machine Operator/ Furness Operator

Carbide Technologies
12.2019 - 05.2020
  • Complied with company and OSHA safety rules and regulations.
  • Reduced downtime by conducting regular equipment inspections and identifying necessary repairs.
  • Increased product quality through meticulous monitoring of machine settings and making adjustments as needed.
  • Observed indicators to determine factors such as [Type] and [Type].
  • Operated machining equipment safely with team of operators.
  • Assessed readings from recording instruments, [Type] and other indicators and watched for warning signals.
  • Provided feedback on equipment performance issues, enabling engineers to develop effective solutions for recurring problems.
  • Operated various types of machinery, contributing to the successful completion of diverse projects.

Quality Control Inspector

Ghirardelli Ice Cream & Chocolate
02.2016 - 10.2018
  • Improved product quality by conducting thorough inspections and identifying defects in a timely manner.
  • Monitored inventory levels to restock materials and maintain consistent supply.
  • Updated quality control records and reports.
  • Supported lean manufacturing initiatives through consistent monitoring of waste reduction measures during routine inspections.
  • Operated and maintained testing equipment.

Senior Customer Service / Customer Relations

Orange Telecommunications
08.1992 - 01.2014
  • Enhanced customer satisfaction by resolving complex issues and providing tailored solutions.
  • Oversaw daily operations of the customer service department, effectively managing resources to meet targets consistently.
  • Devised innovative problem-solving techniques to address unique client concerns swiftly.
  • Implemented successful retention strategies that led to increased customer loyalty and repeat business.
  • Responded to customer inquiries and queries to provide thorough and speedy resolutions.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Launched quality assurance practices for each phase of development
  • Reduced customer complaints by addressing concerns proactively and implementing effective solutions.
  • Mentored junior staff members to develop their skills, leading to higher performance levels.
  • Collaborated with cross-functional teams to implement new strategies and improve customer experience.
  • Defined clear targets and objectives and communicated to other team members.
  • Passionate about learning and committed to continual improvement.

Education

MBA - Marketing & Customer Relations

London Academy Business School
London UK
07.1993

GED -

Cramlington High School
Cramlington UK
07.1990

Skills

  • Battery Replacement
  • Parts Replacement
  • Fine Motor Skills
  • Watch Servicing

Timeline

Machine Operator/ Furness Operator

Carbide Technologies
12.2019 - 05.2020

Quality Control Inspector

Ghirardelli Ice Cream & Chocolate
02.2016 - 10.2018

Watch Maker

Lumari Watchworx
06.2011 - Current

Senior Customer Service / Customer Relations

Orange Telecommunications
08.1992 - 01.2014

MBA - Marketing & Customer Relations

London Academy Business School

GED -

Cramlington High School

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Jean-Paul Valintino