Jean-Paul Valintino
Roseville,MI
Summary
Resourceful and reliable worker with excellent problem-solving skills and attention to detail. Proven to identify and resolve small and complex issues to provide excellent client services. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
32
32
years of professional experience
Work History
Watch Maker
Lumari Watchworx
Roseville, MI
06.2011 - Current
- Selected and disassembled specific aspects of watches to complete repairs using watch drivers and demagnetization machines.
- Demonstrated exceptional attention to detail while assembling intricate mechanical movements, ensuring accurate timekeeping performance.
- Completed basic watch adjustments and replaced bands.
- Refurbished visual aspects of watches by polishing and cleaning metal and glass faces and bands.
- Maintained performance by oiling moving parts of watches and clocks.
- Disassembled timepieces to inspect for defective, misaligned or rusty parts.
- Repaired or replaced broken, damaged or worn parts on timepieces using drill presses and hand tools.
- This is my own small business which I started doing full time after the pandemic.
Machine Operator/ Furness Operator
Carbide Technologies
Roseville, MI
12.2019 - 05.2020
- Complied with company and OSHA safety rules and regulations.
- Reduced downtime by conducting regular equipment inspections and identifying necessary repairs.
- Increased product quality through meticulous monitoring of machine settings and making adjustments as needed.
- Observed indicators to determine factors such as [Type] and [Type].
- Operated machining equipment safely with team of operators.
- Assessed readings from recording instruments, [Type] and other indicators and watched for warning signals.
- Provided feedback on equipment performance issues, enabling engineers to develop effective solutions for recurring problems.
- Operated various types of machinery, contributing to the successful completion of diverse projects.
Quality Control Inspector
Ghirardelli Ice Cream & Chocolate
San Diego, CA
02.2016 - 10.2018
- Improved product quality by conducting thorough inspections and identifying defects in a timely manner.
- Monitored inventory levels to restock materials and maintain consistent supply.
- Updated quality control records and reports.
- Supported lean manufacturing initiatives through consistent monitoring of waste reduction measures during routine inspections.
- Operated and maintained testing equipment.
Senior Customer Service / Customer Relations
Orange Telecommunications
Newcastle Upon Tyne United Kingdom
08.1992 - 01.2014
- Enhanced customer satisfaction by resolving complex issues and providing tailored solutions.
- Oversaw daily operations of the customer service department, effectively managing resources to meet targets consistently.
- Devised innovative problem-solving techniques to address unique client concerns swiftly.
- Implemented successful retention strategies that led to increased customer loyalty and repeat business.
- Responded to customer inquiries and queries to provide thorough and speedy resolutions.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Launched quality assurance practices for each phase of development
- Reduced customer complaints by addressing concerns proactively and implementing effective solutions.
- Mentored junior staff members to develop their skills, leading to higher performance levels.
- Collaborated with cross-functional teams to implement new strategies and improve customer experience.
- Defined clear targets and objectives and communicated to other team members.
- Passionate about learning and committed to continual improvement.
Education
MBA - Marketing & Customer Relations
London Academy Business School
London UK07.1993
GED -
Cramlington High School
Cramlington UK07.1990
Skills
- Battery Replacement
- Parts Replacement
- Fine Motor Skills
- Watch Servicing
Timeline
Machine Operator/ Furness Operator
Carbide Technologies
12.2019 - 05.2020
Quality Control Inspector
Ghirardelli Ice Cream & Chocolate
02.2016 - 10.2018
Watch Maker
Lumari Watchworx
06.2011 - Current
Senior Customer Service / Customer Relations
Orange Telecommunications
08.1992 - 01.2014
MBA - Marketing & Customer Relations
London Academy Business School
GED -
Cramlington High School