MOHAMMAD KITTANEH
Phoenix,AZ
Summary
Knowledgeable with solid background as Field Service Engineer. Successfully handled complex installations, maintenance, and repairs, ensuring minimal downtime and client satisfaction. Demonstrated technical troubleshooting and problem-solving skills to deliver consistent results.
Experienced with diagnostics, repair, and maintenance of technical equipment. Utilizes analytical skills to identify and resolve issues quickly and efficiently. Track record of strong communication and client management, ensuring high levels of customer satisfaction.
Overview
21
21
years of professional experience
Work History
Field Service Engineer
Ricoh USA
Phoenix, AZ
09.2023 - Current
- Diagnosed and resolved technical issues with imaging and printing equipment in diverse environments.
- Conducted preventive maintenance to ensure optimal performance of multifunction printers and copiers.
- Collaborated with clients to provide tailored solutions, enhancing customer satisfaction and operational efficiency.
- Trained junior technicians on troubleshooting techniques and equipment handling procedures for improved service delivery.
- Maintain, repair and optimize different models in ricoh service advantage program like (fujitsu self-check points and glory cash recycle mcs)
Production Service Engineer
Xerox Arabian Office Automation
Amman, Jordan
01.2019 - 01.2023
- Maintain Xerox production machines, maintaining customer relationships
- Team leader
- Installation for production mcs with fiery configuration
Brand Manager
Graphco
Amman, Jordan
01.2017 - 01.2019
- Maintain Ricoh and Duplo machines
- Team leader, trainer
Brand Manager
Star Bright
Amman, Jordan
01.2014 - 01.2016
- Maintain Ricoh machines
- Team leader
Service Engineer
Gulf Commercial Group
Abu Dhabi, UAE
01.2012 - 01.2014
- Maintain Kyocera machines
- Maintain customer relationships
Service Engineer
Pixel Digital Systems
Dubai, UAE
01.2009 - 01.2012
- Maintain Ricoh machines
Service Engineer
Offtec
Amman, Jordan
01.2007 - 01.2009
- Maintain Kyocera machines
Technical Support Engineer
Ricohtec
Amman, Jordan
01.2005 - 01.2007
- Maintain Ricoh machines
Education
Bachelor of Science - Telecommunication Engineering
Yarmouk University
Amman, Jordan01-2005
Skills
- Fluent in Arabic and English, verbal and written
- Manager with proven record of leading teams which consistently meet objectives
- Proven builder of relationships, creating loyal customers
- Advanced computer skills including all Microsoft Office Suite software
- Ability to quickly and accurately analyze and solve LAN and WAN problems
Timeline
Field Service Engineer
Ricoh USA
09.2023 - Current
Production Service Engineer
Xerox Arabian Office Automation
01.2019 - 01.2023
Brand Manager
Graphco
01.2017 - 01.2019
Brand Manager
Star Bright
01.2014 - 01.2016
Service Engineer
Gulf Commercial Group
01.2012 - 01.2014
Service Engineer
Pixel Digital Systems
01.2009 - 01.2012
Service Engineer
Offtec
01.2007 - 01.2009
Technical Support Engineer
Ricohtec
01.2005 - 01.2007
Bachelor of Science - Telecommunication Engineering
Yarmouk University