Shahira Haidari
Manchester,USA
Summary
Business Administration and Digital Marketing professional with extensive experience in administrative support, education, healthcare, and e-commerce. Proficient in digital marketing strategies, data management, and customer service, utilizing tools like Google Ads and EHR systems. Proven track record in enhancing e-commerce platforms, optimizing product listings, and improving customer relations, resulting in increased sales turnover and higher online store ratings. Strong analytical skills applied to performance metrics and SEO practices, driving brand awareness and community engagement.
Overview
6
6
years of professional experience
Work History
Amazon Online Seller (Self-Employed)
SellerActive
MANCHESTER, NH
08.2023 - Current
- Established online business, securing capital and managing customer interactions effectively.
- Developed promotional campaigns to drive sales volume and enhance product visibility.
- Created engaging social media content and advertisements across Instagram, Facebook, Pinterest, and TikTok.
- Coordinated shipping schedules with freight carriers to ensure timely delivery.
- Assisted customers with returns and exchanges for efficient resolution of issues.
Brand Owner – SHahira Haidari BU Product
My Own Work
Manchester, NH
01.2023 - Current
- Founded and managed an online beauty product brand, driving growth and expansion.
- Leveraged Pinterest and Instagram marketing strategies to enhance brand visibility and boost sales.
- Conducted regular performance reviews to evaluate employee effectiveness and development.
- Maintained superior customer service to strengthen relationships with existing clients.
- Identified opportunities for growth, focusing on diversification and market expansion.
- Organized events, including trade shows and conferences, to promote brand engagement.
- Implemented quality assurance processes to uphold product standards and excellence.
- Developed marketing campaigns aimed at attracting new customers effectively.
Data Entry Specialist
Cohere Health – Blue Cross Blue Shield
01.2025 - 03.2025
- Processed high-volume patient documents, supporting insurance claim workflows.
- Ensured HIPAA-compliant data entry and accuracy in internal systems.
- Created spreadsheets for tracking incoming orders and outgoing shipments.
- Organized files, updated customer information, and generated reports as requested.
- Compiled and organized data for reports and presentations.
- Processed invoices accurately according to established procedures within specified timeframes.
- Executed daily back-up procedures for all entered data.
Math Teacher & Substitute Teacher
Webster School
Manchester, NH
10.2024 - 12.2024
- Designed and delivered engaging math lessons for grades three and four.
- Maintained classroom order to promote continuous student learning.
- Collaborated with colleagues on curriculum development and implementation strategies.
- Organized extra help sessions for students requiring additional assistance.
- Created worksheets, quizzes, and instructional materials to enhance math education.
- Participated in professional development programs to refine mathematics education techniques.
- Provided individualized instruction tailored to diverse learners' needs.
- Maintained accurate records of student grades, attendance, and behavior.
Scheduler Coordinator Specialist
Language Bank
Manchester, NH
04.2024 - 09.2024
- Scheduled and coordinated interpreter services for hospitals and legal settings.
- Ensured efficient communication between service providers and clients.
- Resolved scheduling disputes between internal stakeholders in an effective manner.
- Maintained accurate records of all tasks completed by the team.
- Performed data entry into computer systems for tracking purposes.
- Coordinated with other departments regarding resources needed for specific projects.
- Created, updated, and monitored project schedules for multiple departments.
Teacher Assistant
Polaris Charter School
Manchester, NH
10.2023 - 04.2024
- Assisted lead teachers in instruction and student engagement.
- Supported classroom management and small group activities.
Digital Marketing Intern
Stark Bear Company & Manchester Community College
08.2023 - 12.2023
- Supported the execution of digital campaigns and keyword strategies.
- Contributed to a 25% improvement in campaign ROI and social media reach.
Medical Records Assistant
Amoskeag Health Medical Center
Manchester, NH
03.2023 - 07.2023
- Managed electronic health records, reducing documentation errors through regular audits.
- Supported billing, coding, and trained staff on EHR system navigation.
Administrative Assistant
Amoskeag Healthcare Clinic
Manchester, NH
12.2022 - 03.2023
- Scheduled patient appointments, verified insurance, and maintained accurate medical records.
- Provided administrative support across departments, ensuring HIPAA compliance.
- Created travel arrangements and distributed travel details to appropriate personnel.
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Scheduled appointments between clients and customers and internal staff members.
- Answered questions from customers regarding products and services offered by the company.
- Maintained office supplies inventory by checking stock to determine inventory level.
Customer Service Associate
eCom Support Center
05.2022 - 08.2022
- Resolved customer inquiries regarding orders and returns via chat and email.
- Maintained high satisfaction scores by providing prompt, courteous support.
- Suggested product solutions based on individual customer needs.
- Answered phone calls from customers promptly and courteously.
- Provided information about products and services available to customers.
- Escalated unresolved customer issues to the appropriate department or manager for resolution.
- Followed-up with customers after purchase to ensure satisfaction.
- Demonstrated active listening skills when responding to customer questions and complaints.
- Kept work area neat, clean, and well-stocked at all times.
- Tracked inventory levels of popular items to ensure availability for customers' orders.
Digital Marketing Specialist
EVEREST Selling Company
Manchester, NH
05.2020 - 06.2022
- Planned and executed online campaigns that increased brand visibility and lead generation by 25%.
- Managed and optimized Google Ads, lowering cost-per-click and increasing conversion rates.
- Developed and implemented targeted social media strategies to boost audience engagement.
Sales Associate
Dollar Tree
Manchester, NH
07.2021 - 11.2021
- Processed customer transactions efficiently using cash register while ensuring compliance with policies.
- Maintained organized and clean store environment to enhance shopping experience.
- Restocked inventory promptly to meet customer demand and maintain product availability.
- Tracked sales performance metrics to identify marketplace trends and optimize stock levels.
- Organized stockroom shelves by size, color, and style to facilitate easy access.
- Upsold additional merchandise based on customer interests, boosting overall sales performance.
- Executed returns, exchanges, and refunds accurately following company guidelines.
- Maintained comprehensive knowledge of store merchandise and policies to assist customers effectively.
Receptionist
City Dental Center
Manchester, NH
01.2021 - 05.2021
- Managed front desk operations, scheduled appointments, and verified patient insurance.
- Provided a welcoming environment while maintaining patient confidentiality.
- Scheduled appointments for clients, customers, and other visitors.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Responded to inquiries from internal staff members regarding office operations.
- Greeted visitors and provided them with assistance.
- Performed data entry tasks into various computer systems accurately and promptly.
Inventory Assistant
Target
Manchester, NH
09.2020 - 12.2020
- Monitored and replenished stock levels and supported seasonal inventory tasks.
- Analyzed data to identify discrepancies between physical count and computer records.
- Monitored expiration dates of food items in order to rotate stock properly.
- Examined, counted and documented inventory levels.
- Sorted, labeled and distributed incoming materials as needed.
- Supported other departments with special projects as required.
- Assisted customers with locating specific products in the warehouse.
- Created purchase orders for out-of-stock items or new products.
- Investigated problems with incorrect quantities, prices.
- Assisted in the physical inventory process by counting merchandise on hand.
Office Assistant (Intern)
Catholic Charities NH
Manchester, NH
03.2019 - 06.2019
- Supported clerical tasks and translated intake forms for refugee services.
- Responded to emails from clients or customers regarding their inquiries.
- Organized internal documents, including filing and scanning paperwork.
- Maintained a clean, professional environment within the office space.
- Greeted visitors and provided assistance with inquiries.
- Answered incoming calls and directed them to appropriate personnel.
Education
Bachelor of Science - Business Administration
Plymouth State University
Plymouth, NH05.2025
Business Communication Certificate -
Manchester Community College
Manchester, NH05.2024
ESOL Certificate - English
University of New Hampshire
Manchester, NH12.2020
Bachelor’s - Digital Marketing
American University of Afghanistan
Kabul, Afghaistan12.2018
High School Diploma -
Abdul Ahmad Jawed School
Kabul12.2016
Skills
- Digital marketing strategy
- Social media marketing
- Google Ads management
- Search engine optimization
- Email campaign management
- Content creation and curation
- Graphic design with Canva
- Adobe Express proficiency
- Microsoft Office Suite expertise
- Data entry and management
- Appointment scheduling systems
- EHR system navigation
- HIPAA compliance knowledge
- Medical records administration
- Customer service excellence
- Conflict resolution techniques
- Problem-solving skills
- Business communication proficiency
- Administrative support functions
- E-commerce platforms (Shopify, Amazon)
- E-commerce strategy development
- Time management skills
- Team collaboration and dynamics
- Adaptability in fast-paced environments
- Data analysis capabilities
- Payment processing systems knowledge
- Self-motivation and initiative
- Goal setting strategies
- Customer retention tactics
- Effective teamwork practices
- Multitasking abilities
Leadership Experience
- Tutored over 40 students in Math, Chemistry, and Biology
- Received two recognition letters for leadership in education settings
- Reference Will be available upon request
Timeline
Data Entry Specialist
Cohere Health – Blue Cross Blue Shield
01.2025 - 03.2025
Math Teacher & Substitute Teacher
Webster School
10.2024 - 12.2024
Scheduler Coordinator Specialist
Language Bank
04.2024 - 09.2024
Teacher Assistant
Polaris Charter School
10.2023 - 04.2024
Amazon Online Seller (Self-Employed)
SellerActive
08.2023 - Current
Digital Marketing Intern
Stark Bear Company & Manchester Community College
08.2023 - 12.2023
Medical Records Assistant
Amoskeag Health Medical Center
03.2023 - 07.2023
Brand Owner – SHahira Haidari BU Product
My Own Work
01.2023 - Current
Administrative Assistant
Amoskeag Healthcare Clinic
12.2022 - 03.2023
Customer Service Associate
eCom Support Center
05.2022 - 08.2022
Sales Associate
Dollar Tree
07.2021 - 11.2021
Receptionist
City Dental Center
01.2021 - 05.2021
Inventory Assistant
Target
09.2020 - 12.2020
Digital Marketing Specialist
EVEREST Selling Company
05.2020 - 06.2022
Office Assistant (Intern)
Catholic Charities NH
03.2019 - 06.2019
Bachelor of Science - Business Administration
Plymouth State University
Business Communication Certificate -
Manchester Community College
ESOL Certificate - English
University of New Hampshire
Bachelor’s - Digital Marketing
American University of Afghanistan
High School Diploma -
Abdul Ahmad Jawed School