Mohammad Sabermanesh
Montreal,QC
Summary
Determined Customer Experience Designer with proved success boosting customer satisfaction for organizations. A focused, empathic listener who works in teams to provide solutions to clients' problems.
Overview
11
11
years of professional experience
Work History
Online Business Consultant
Radis
02.2019 - Current
- Developed practical solutions for company needs in human resources, networking, lobbying, and product and service design.
- Thrived in fast-paced startup environment, delivering innovative solutions to address constructional challenges.
- Played instrumental role in fostering ideation, facilitating dynamic brainstorming sessions (of 4 to 8 persons), and driving a culture of innovation.
- Sales tripled each year for 2 consecutive years
Facilitator, Customer Experience Designer
Sharif Career School
09.2016 - 09.2018
- Led sessions with key business partner agents from top technology and communication companies to facilitate collaboration and drive strategic initiatives
- Facilitated post-session discussions within team (of 4 to 20 persons) to ideate and develop a client-centric service, resulting in improved client satisfaction
- Contributed to group brainstorming sessions, fostering creativity and collaboration to generate innovative ideas and solutions
- Client Satisfaction rate increased from 6.3 to 8,9 out of 10
Service Designer, Math Teacher
NODET A.H.1 High School
09.2012 - 09.2018
- Handled parents' inquiries and suggestions courteously and professionally.
- Actively listened to paretns, handled concerns quickly and escalated major issues to supervisor.
- Collaborated with cross-functional teams to conceptualize and refine service concepts.
- Identified areas in need of improvement and implemented solutions.
- Gathered data and statistics from parents, analyzed them, and conducted collaborative sessions with colleagues to enhance services in alignment with specific needs of the clients.
- Selected as school representative for 4 consecutive years.
Education
Bachelor of Arts - Psychology
York University
Toronto01.2023
Master of Science - Civil And Environmental Engineering
Sharif University
Iran09.2015
Bachelor of Science - Civil And Environmental Engineering
Tehran Polytechnic
Iran09.2012
Skills
- Technical Demonstrations
- Business Intelligence Analysis
- Strategic Planning
- Sales Channel Development
- Statistical Analysis
- Session Facilitator
Timeline
Online Business Consultant
Radis
02.2019 - Current
Facilitator, Customer Experience Designer
Sharif Career School
09.2016 - 09.2018
Service Designer, Math Teacher
NODET A.H.1 High School
09.2012 - 09.2018
Bachelor of Arts - Psychology
York University
Master of Science - Civil And Environmental Engineering
Sharif University
Bachelor of Science - Civil And Environmental Engineering
Tehran Polytechnic
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