Mohammad Termeh
Auburn,GA
Summary
Cybersecurity student with hands-on experience in networking, virtual environments, and IT troubleshooting. Certified in Networking and actively pursuing Security certification. Proficient in Windows, Linux, and MacOS, with strong problem-solving skills and a focus on client satisfaction. Prepared to excel in an entry-level IT position.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Sales Manager
Ray's Furniture
Atlanta, Georgia
05.2023 - 08.2025
- Developed sales strategies to enhance customer engagement and satisfaction.
- Trained and mentored new sales staff on product knowledge and sales techniques, resulting in a 20% increase in sales productivity.
- Managed inventory levels to ensure product availability for customers.
- Managed customer relationships to enhance satisfaction and retention.
- Developed a comprehensive database for inventory and customer management, improving operational efficiency.
- Coordinated vendor relationships, ensuring timely delivery of products and services.
- Created and presented monthly reports to management on sales performance.
Experience Consultant Lead
Samsung Electronics
Buford, Georgia
11.2021 - 05.2024
- Facilitated device setup and data transfer, achieving 98% customer satisfaction rate.
- Resolved technical issues, contributing to 15% increase in repeat customer visits.
- Demonstrated features of various Samsung products, clarifying product capabilities.
- Assisted customers in selecting optimal products to enhance overall experience.
- Conducted assessments to evaluate client experience and identify improvement opportunities.
- Developed training materials for staff on effective customer interactions and best practices.
- Mentored junior consultants on consulting techniques and client management skills.
- Presented findings and recommendations to stakeholders during project meetings.
Data Entry Specialist
Accurate Medical Consultation
Lawrenceville, Georgia
05.2019 - 01.2020
- Ensured accurate patient insurance verification, enhancing service efficiency, and reducing claim denials.
- Managed the shipping of samples to designated companies, maintaining a 99% on-time delivery rate.
- Monitored and updated company databases, correcting errors to improve data integrity and reporting accuracy.
- Developed comprehensive databases for sample management, streamlining operations, and facilitating better tracking.
Education
Bachelor of Science - Systems And Cybersecurity
Georgia Gwinnett College
Lawrenceville, GA12-2026
Skills
- Network security
- Technical troubleshooting
- Database management
- TCP/IP protocols
- DHCP and DNS proficiency
- Customer service and support
- Technical assistance
Certification
- Certiport IT Specialist - Networking (2025)
- Certiport IT Specilist - Security (In progress)
Languages
Arabic
Native/ Bilingual
English
Native/ Bilingual
Timeline
Sales Manager
Ray's Furniture
05.2023 - 08.2025
Experience Consultant Lead
Samsung Electronics
11.2021 - 05.2024
Data Entry Specialist
Accurate Medical Consultation
05.2019 - 01.2020
Bachelor of Science - Systems And Cybersecurity
Georgia Gwinnett College