Mohammad Yacoubi
Dearborn Heights
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Dedicated problem solver adept at remaining calm under pressure.
Overview
10
10
years of professional experience
Work History
Ramp Agent Supervisor
Dnata
Romulus
12.2020 - Current
- Supervised ramp operations ensuring safety and efficiency during aircraft loading.
- Trained and mentored ramp agents on equipment use and safety protocols.
- Coordinated with ground crew to manage aircraft turnaround times effectively.
Customer Service and Sales Representative
Rivian
Plymouth
08.2024 - 08.2025
- Provided technical support for customer inquiries regarding electric vehicles.
- Assisted customers with troubleshooting software and hardware issues in vehicles.
- Documented service requests and customer interactions in internal systems.
- Researched competitors' products, prices, and sales techniques.
Lead Ramp Service Agent
American Airlines
Romulus
01.2016 - 03.2020
- Maintained communication between flight crew members and ground personnel regarding weight and balance information for each flight.
- Collaborated with team members to enhance workflow and communication on the ramp.
- Loaded and unloaded aircraft cargo, passenger baggage and freight.
Education
Some College (No Degree) - Sports Management
Detroit Community Christian
Detroit, MISkills
- Aircraft loading
- Sales goals attainment
- Problem solving
- Team leadership
- Attention to detail
- Bilingual communication
- Excels in high pressure situations
- Customer support
- Relationship selling
Languages
English
Native/ Bilingual
Arabic
Native/ Bilingual
Timeline
Customer Service and Sales Representative
Rivian
08.2024 - 08.2025
Ramp Agent Supervisor
Dnata
12.2020 - Current
Lead Ramp Service Agent
American Airlines
01.2016 - 03.2020
Some College (No Degree) - Sports Management
Detroit Community Christian
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