Proven results-oriented professional with experience in Customer Service, Logistics, Coaching and Data Analysis commended as a team leader possessing excellent verbal and written communication skills Coached young athletes Grown social media outreach Collaborated with law enforcement to help ensure safety and compliance Become an expert in people and detail-oriented jobs like baggage handler and Technical Repair — always over performing. Expert in networking, operation management as well as customer-facing experiences in a high pressure environment. Proficient in Dari, Pashto and English with a dedication to professional development
· Managing TRIO's social media accounts on Instagram and Facebook, creating engaging content to help promote the program to new students.
· Initiated podcast content planning to promote TRIO's mission of mentoring and supporting students, using innovative communication techniques.
· Assisted in planning and attending recruitment events, effectively communicating program benefits, and creating a welcoming environment for recruiting new students.
· Coached young players (ages 1-13) in soccer fundamentals, including dribbling, teamwork, and strategy, fostering a positive, structured learning environment.
· Demonstrated leadership, patience, and adaptability while engaging with players and parents, building rapport, and enhancing confidence and sportsmanship.
· Developed training plans and supervised team activities, encouraging discipline, teamwork, and enjoyment of the sport
· As a match captain, responsible for refereeing the matches and maintaining smooth game.
· Writing and analyzing MLS match data.
· Sharing data with MLS senior data analysts
· Collaborating with other writers, speakers, and live observers
· Report full detail to supervisor and mangers after every match.
· Coordinated with several warehouse environments.
· Managed customer communication while maintaining accurate documentation.
· Prepared stock transfer lists for forklift operators and monitored forklift operators to ensure streamlined operation and facilitate efficiency.
· Responding to and handling customer emails and requests regarding handling and moving products to multiple environments of the warehouse.
· Assisted passengers with tracking lost baggage and processing claims for lost or damaged baggage.
· Operated the computer system used for tracking baggage.
· Barcode scanning device to feed baggage identification information into the computer.
· Working with law enforcement agencies regarding suspicious baggage or elements on carousels.
· Provided exceptional customer service in a demanding environment.
· Handling both the Drive-thru and dining area.
· Followed shift requirements and completed assigned tasks within specified periods.
· Certified SERV-safe food handler.
· Dedicated to completing exceptional work on all brands of cellular devices.
· Enthusiastic, analytical, and industrious with a solid background of success in promoting customer satisfaction.
· Versed in using hand-held scanners for tracking and preparing a high volume of packages for speedy delivery.
· Coordinated communicated and determined problems between Afghanistan-evacuated allies with Marine military staff.
· Assisted with finding solutions for problems encountered in a multicultural environment.
Customer service
· Phi Theta Kappa Honor Society Member, for academic excellence 2024.
· Certified Interpreter and translator by Translation & Interpretation Network 2024.
· FedEx Supply chain appreciation letter for outstanding service during iPhone Launch 2022.
· Marine Corps certificate of appreciation for excellence in work as building management.
· Culture Committee of Said Noor Muhammad Shah Mina High School appreciation letter 2020.
· Afghan Youth Dream Circle (AYDC) certificate of participation first – 9th August 2019.
· Eagle Life Program (ELP), Global Change Makers certificate of participation 24th – 28th August 2019.
· Voice National Development Organization certificate of participation 26th – 29th November 2019.
· Youth Internet Governance Forum Afghanistan (Youth IGFA)2019 certificate of participation 26TH December 2019.
· Reference available upon request