Summary
Overview
Work History
Education
Skills
Interests
achievement
Extra curricular act.
Fild of expertise
Languages
Timeline
StoreManager

Mohammad Hakim Mirdha

Hatfield,PA

Summary

Dynamic Store Manager at Cold Stone with a proven track record in enhancing team performance through effective training programs. Skilled in analytical problem-solving and client support, I successfully optimized inventory management, reducing waste by 20%. Experienced in customer interaction, I excel in fostering satisfaction and loyalty in fast-paced environments.

Overview

11
11
years of professional experience

Work History

Store Manager

Cold Stone
11.2023 - Current
  • Led daily operations, ensuring compliance with company policies and procedures.
  • Developed staff training programs to enhance team performance and customer service skills.
  • Implemented inventory management systems to optimize stock levels and reduce waste.
  • Analyzed sales data to identify trends, adjusting merchandising strategies accordingly.

Volunteer

St. Francis College Brooklyn
01.2024 - 01.2025
  • handled professional inquiries via phone and email.
  • managed paperwork and organized student applications.
  • delivered excellent customer service as a front desk receptionist.
  • effectively communicated with 30+ students daily

Sr. Executive in Fly Emirates Airlines

RESERVATION OFFICER
01.2017 - 12.2021
  • Handling complex ticketing requests, resolving customer issues, and ensuring a high level of customer satisfaction..
  • Assisting with airport operations, including check-in, boarding, and baggage handling, as well as managing reservation queues and ticket issuance.
  • Maximizing ticket sales and promoting the full range of Emirates products and services.
  • Training and mentoring junior staff within the reservations and ticketing team.
  • Handling denied boarding situations, implementing compensation procedures, and working to retain customer confidence.

Junior Apprentice

Grameenphone
12.2014 - 06.2015
  • Key Responsibilities & Achievements
    Provide service to the customer through phone.
  • Call center support.
  • Solve customer’s problem over phone.

Education

Master of Science - Management Information Systems

St. Francis College
179 Livingston St, Brooklyn, NY 11201
08-2025

Bachelor of Arts - English Language Literature

Northern University
Ashiyan City Rd, Dhaka 1230, Bangladesh
08-2016

Skills

  • Strong communication – both verbal &written
    – with ability to prepare and deliver informative
    presentations
  • Dealing with enquiries and issues with speed
    and clarity, resolving effectively and recording
    learnings for continuous improvement
    process
  • Excellent communication at all times ensuring
    fluid working relationships with colleagues,
    workers and stake holders
  • Excellent team working skills through retail
    experience & project collaboration

  • Leadership and management of academic
    projects involving planning, role allocation
    and co-ordination to ensure high quality
    results delivered on time and brief
  • Exceptional time management prioritizing
    workload to meet tight deadlines
  • * Competent in the use of Microsoft Office
    Suite(2007), HRLS software

Interests

  • playing cricket
  • soccer (man city)

achievement

  • Rewarded as top performer of the month under the CS department of Emirates Airline.
  • Best student certificate and crest form Northern University Bangladesh-2016.

Extra curricular act.

  • Active member and Team Leader in Event
    Innovation & Development of Northern University
    Student Club.
  • Play role as Volunteer on college for different
    social activities.
  • Member of SFC Debate Club.

Fild of expertise

  • Wonderful track record to to work under
    tremendous pressure and absorb the pressure
    to bring expected outcome.
  • Safety discipline, Attendance system mgt. and
    Procurement system management.
  • Implementation of successful profit
    generating ideas & projects.
  • Research & Impactful assessment techniques.
  • Technical expertise.
  • Training facilitation
  • Report writing & documenttation


Languages

English
Full Professional
Bengali
Native or Bilingual

Timeline

Volunteer

St. Francis College Brooklyn
01.2024 - 01.2025

Store Manager

Cold Stone
11.2023 - Current

Sr. Executive in Fly Emirates Airlines

RESERVATION OFFICER
01.2017 - 12.2021

Junior Apprentice

Grameenphone
12.2014 - 06.2015

Master of Science - Management Information Systems

St. Francis College

Bachelor of Arts - English Language Literature

Northern University
Mohammad Hakim Mirdha