- playing cricket
- soccer (man city)
Mohammad Hakim Mirdha
Hatfield,PA
Summary
Dynamic Store Manager at Cold Stone with a proven track record in enhancing team performance through effective training programs. Skilled in analytical problem-solving and client support, I successfully optimized inventory management, reducing waste by 20%. Experienced in customer interaction, I excel in fostering satisfaction and loyalty in fast-paced environments.
Overview
11
11
years of professional experience
Work History
Store Manager
Cold Stone
11.2023 - Current
- Led daily operations, ensuring compliance with company policies and procedures.
- Developed staff training programs to enhance team performance and customer service skills.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Analyzed sales data to identify trends, adjusting merchandising strategies accordingly.
Volunteer
St. Francis College Brooklyn
01.2024 - 01.2025
- handled professional inquiries via phone and email.
- managed paperwork and organized student applications.
- delivered excellent customer service as a front desk receptionist.
- effectively communicated with 30+ students daily
Sr. Executive in Fly Emirates Airlines
RESERVATION OFFICER
01.2017 - 12.2021
- Handling complex ticketing requests, resolving customer issues, and ensuring a high level of customer satisfaction..
- Assisting with airport operations, including check-in, boarding, and baggage handling, as well as managing reservation queues and ticket issuance.
- Maximizing ticket sales and promoting the full range of Emirates products and services.
- Training and mentoring junior staff within the reservations and ticketing team.
- Handling denied boarding situations, implementing compensation procedures, and working to retain customer confidence.
Junior Apprentice
Grameenphone
12.2014 - 06.2015
- Key Responsibilities & Achievements
Provide service to the customer through phone. - Call center support.
- Solve customer’s problem over phone.
Education
Master of Science - Management Information Systems
St. Francis College
179 Livingston St, Brooklyn, NY 1120108-2025
Bachelor of Arts - English Language Literature
Northern University
Ashiyan City Rd, Dhaka 1230, Bangladesh08-2016
Skills
- Strong communication – both verbal &written
– with ability to prepare and deliver informative
presentations - Dealing with enquiries and issues with speed
and clarity, resolving effectively and recording
learnings for continuous improvement
process - Excellent communication at all times ensuring
fluid working relationships with colleagues,
workers and stake holders - Excellent team working skills through retail
experience & project collaboration
- Leadership and management of academic
projects involving planning, role allocation
and co-ordination to ensure high quality
results delivered on time and brief - Exceptional time management prioritizing
workload to meet tight deadlines - * Competent in the use of Microsoft Office
Suite(2007), HRLS software
Interests
achievement
- Rewarded as top performer of the month under the CS department of Emirates Airline.
- Best student certificate and crest form Northern University Bangladesh-2016.
Extra curricular act.
- Active member and Team Leader in Event
Innovation & Development of Northern University
Student Club. - Play role as Volunteer on college for different
social activities. - Member of SFC Debate Club.
Fild of expertise
- Wonderful track record to to work under
tremendous pressure and absorb the pressure
to bring expected outcome. - Safety discipline, Attendance system mgt. and
Procurement system management. - Implementation of successful profit
generating ideas & projects. - Research & Impactful assessment techniques.
- Technical expertise.
- Training facilitation
- Report writing & documenttation
Languages
English
Full Professional
Bengali
Native or Bilingual
Timeline
Volunteer
St. Francis College Brooklyn
01.2024 - 01.2025
Store Manager
Cold Stone
11.2023 - Current
Sr. Executive in Fly Emirates Airlines
RESERVATION OFFICER
01.2017 - 12.2021
Junior Apprentice
Grameenphone
12.2014 - 06.2015
Master of Science - Management Information Systems
St. Francis College
Bachelor of Arts - English Language Literature
Northern University