Mohammad Idrees SHERZAI

• Built rapport with customers and identified product needs to suggest suitable training solutions.
• Explained service features clearly, answered questions, and handled objections during sales conversations.
• Kept client records accurate and followed up on leads to support conversion efforts.
• Supported store sales goals by promoting offerings and recommending complementary products.
• Built client relationships to support loyalty and repeat business.
• Drove sales by engaging customers consistently and addressing needs effectively.
• Adjusted sales approach based on customer feedback to improve engagement and close opportunities.
• Built rapport with customers and identified product needs to suggest suitable training solutions.
• Explained service features clearly, answered questions, and handled objections during sales conversations.

• Observed premises and reported suspicious activity to support a safe environment.
• Patrolled facility on regular rounds to help prevent unauthorized access and security incidents.
• Responded promptly to alarms, disturbances, and emergency situations.
• Checked credentials and managed entry for visitors, staff, and vendors.
• Recorded incidents, observations, and shift activity in clear reports.
• Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
• Reported suspicious activities and persons to law enforcement.
• Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
• Checked and verified photo identification prior to granting facility access.

• Supported sales and customer support operations to resolve inquiries and complaints promptly.
• Managed daily customer service workflows to keep service standards and response times consistent.
• Handled order processing, billing, and product availability across sales and support teams.
• Trained staff on service procedures, sales methods, and accurate POS transaction processing.
• Monitored customer feedback to identify service issues and improve support processes.
• Collaborated with inventory and sales teams to prevent stock gaps and support customer demand.
• Managed escalated customer concerns with clear communication and effective problem resolution.

• Monitored system performance to identify potential issues.
• Diagnosed hardware, software, and network issues for field service requests.
• Installed CCTV cameras, DVRs, NVRs, and computer systems at client sites.
• Maintained servers and systems to keep networks fully operational during peak periods.

SPEAKING SKILLS

• Ranked in Top 1
• Completed AP course in ENGLISH AND MATH

• Awarded TOP PERFURMER

• Awarded 1