Yesenia Garcia
Wilson,NC
Summary
Results-oriented Auto Sales and Financing Professional with expertise in customer service, deal negotiation, and vehicle financing. Proven ability to build trust, close deals, and streamline paperwork to enhance customer experiences. Strong sales leader adept at meeting and exceeding targets through strategic approaches, with skills in lead generation and problem-solving. Versatile dealership professional with a background in finance management, sales support, and title processing. Strong in credit review, contract handling, and team leadership. Committed to improving customer satisfaction, compliance, and sales performance.
Overview
2
2
Languages
1
1
Certification
14
14
years of professional experience
Work History
Salesperson
Big City Auto Sales INC
Raleigh , NC
09.2022 - Current
- Guided clients through financing options to facilitate successful vehicle purchases.
- Developed key customer relationships to increase sales.
- Assisted customers at Big City Auto Sales with vehicle selection and purchase questions.
- Facilitated test drives and detailed vehicle performance to enhance buyer understanding.
- Educated customers about products and services offered by the company.
- Followed up with leads through phone calls, email, and showroom visits.
- Sparked social conversations with customers to provide a friendly atmosphere and smooth shopping experience.
- Prepared sales documents, completed transactions, and maintained accurate records.
- Operated register, handled cash and processed credit card transactions.
- Arranged merchandise for display to highlight new styles, attract customers, and enhance sales.
- Served as a public notary, verifying signatures and documents for legal purposes.
OFFICE MANAGER
PREMIER FLOORING & DESIGN
RALEIGH , NC
04.2022 - 09.2022
- Managed showroom scheduling and client communications for PREMIER FLOORING & DESIGN.
- Coordinated purchase orders, vendor follow-up, and material deliveries.
- Prepared invoices, payment records, and daily office paperwork.
- Supported sales staff with customer files, estimates, and order tracking.
- Maintained office supplies, records, and filing systems.
- Organized calendars, appointments, and installer schedules.
- Handled phone calls, emails, and walk-in inquiries professionally.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
Assitant Financing Manager
Capitol Auto
Raleigh , NC
03.2019 - 04.2022
- Experienced in Reviewing Credit Applications and presenting best financing options.
- Developed knowledge of vehicle financing and lending options to guide customers through purchase process.
- Assisted with vehicle sales, negotiation, and deal closing.
- Built strong customer service and relationship skills to support positive client interactions.
- Focused on customer satisfaction and achieving goals.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Ensured compliance with industry regulations and company policies.
- Created monthly reports for senior management summarizing operational performance metrics.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed and implemented strategic plans to achieve company objectives.
- Reviewed and approved vendor invoices.
- Gathered and sorted data for reports and files.
- Maintained dealership records, files, and daily administrative documentation.
- Served as title clerk, managing vehicle title transfers and related paperwork., Also handled DMV paperwork for Office.
- Provided notary services to ensure legal compliance of important documents.
- Prepared daily bank deposits using Quickbooks software.
- Reconciled accounts using computer software programs such as Excel or QuickBooks.
Recepitionist
McCoppin & Associates
Cary , NC
07.2018 - 03.2019
- Managed multi-line phone system for McCoppin & Associates legal office, ensuring efficient call routing and effective communication.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled appointments for clients, customers, and other visitors.
- Scheduled and confirmed appointments.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Handled front desk tasks with professionalism and discretion
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Updated and recorded customer or client information to maintain accounts.
- Prepared client files and maintained reception records
- Scheduled appointments and organized attorney calendars to optimize client interactions and workflow.
- Sorted and distributed incoming mail to appropriate recipients, including sorting and forwarding incoming mail and preparing outgoing mail.
- Coordinated meeting room bookings and arranged catering for events..
- Processed Payments at Office or via Phone.
Service Technician
Captiol Auto
Raleigh , NC
01.2016 - 07.2018
- Conducted service appointments to diagnose and fix problems.
- Supported Capitol Auto dealership staff with daily service requests.
- Communicated with clients for outstanding customer service and to increase repeat business.
- Maintained accurate records of service calls, repairs, and parts used.
- Logged services performed in service ticket system.
- Trained new team members on service processes to increase productivity.
- Monitored inventory levels regularly and notified supervisor about re-ordering needs.
- Communicated with vendors regarding supply orders and delivery timelines.
- Collaborated with team members to complete projects efficiently and effectively.
- Completed work orders accurately, repair logs and maintenance plans to document work completed.
- Estimated cost of labor and materials for projects and communicated value to clients.
Shift Leader
WILCO HESS
LOUISBURG , NC
07.2012 - 01.2016
- Supervised shift associates at WILCO HESS convenience store and fuel area.
- Opened and closed registers, cash drawers, and shift reports.
- Assigned specific tasks to team members during busy periods and guided team members during busy store periods.
- Monitored stock levels and restocked merchandise, drinks, and convenience items.
- Handled customer concerns with courteous service and quick problem solving.
- Enforced store policies, safety rules, and cleanliness standards.
- Trained new associates on point-of-sale procedures and daily routines.
- Assisted in training new employees on shift operations.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Resolved customer complaints promptly and professionally.
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Inspected orders to ensure accuracy and fulfillment before distribution for quality and completeness.
- Participated in store-wide marketing initiatives designed to increase customer traffic or boost sales revenue.
- Mentored newly hired staff in upselling techniques to improve sales.
Education
High School Diploma -
Bunn High School
Bunn, NC06-2012
Skills
- Financing solutions
- Credit assessment
- Loan documentation
- Loan processing
- Sales documentation
- Sales contract management
- Vehicle title management
- Deal negotiation
- Selling strategies
- Referral marketing
- Customer support
- Sales support tasks
- Problem solving
- Staff training
- Team leadership
- Relationship management
- Cash handling accuracy
- Proactive focus
- Proactive initiative
Languages
English
Professional
Spanish
Professional
Certification
- PUBLIC NOTARY
Timeline
Salesperson
Big City Auto Sales INC
09.2022 - Current
OFFICE MANAGER
PREMIER FLOORING & DESIGN
04.2022 - 09.2022
Assitant Financing Manager
Capitol Auto
03.2019 - 04.2022
Recepitionist
McCoppin & Associates
07.2018 - 03.2019
Service Technician
Captiol Auto
01.2016 - 07.2018
Shift Leader
WILCO HESS
07.2012 - 01.2016
High School Diploma -
Bunn High School