Mohammad Zahid Yousofi
Sacramento,CA
Summary
Dynamic social worker with a proven track record at REDA, excelling in case management and client advocacy. Skilled in conflict resolution and risk assessment, I effectively connected families to essential resources, enhancing their well-being. My compassionate approach and meticulous case documentation fostered trust and improved service delivery, resulting in increased client satisfaction.
Overview
7
7
years of professional experience
Work History
Social Worker
REDA
10.2024 - Current
- Updated client documentation for accurate, compliant and current records.
- Interviewed clients, families, or groups to assess situations, limitations and issues and implement services to address needs.
- Collaborated with multidisciplinary teams to ensure appropriate care coordination and resource allocation for clients.
- Educated families on available community resources, connecting them with essential services such as housing assistance, financial aid, or healthcare providers.
Customer Service Representative
Amazon
09.2023 - 07.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Office Manager
United Sign
01.2021 - 01.2023
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Designer
United Sign
04.2018 - 06.2021
- Managed multiple design projects simultaneously, ensuring timely delivery within budget constraints.
- Developed innovative design concepts for improved brand recognition and customer engagement.
- Produced high-quality mockups for client approval during the iterative design process, saving time on revisions later down the line.
- Presented creative solutions to client challenges, resulting in high levels of client satisfaction and repeat business opportunities.
Education
Associate of Science - Pre Health
American River College
Sacramento, CA01-2035
Associate of Science - Computer And Information Sciences
American River College
Sacramento, CA01-2025
High School Diploma -
Abdulullah Amiri
Parwon03-2020
Skills
- Compassionate
- Case management
- Client advocacy
- Conflict resolution
- Social services
- Risk assessment
- Case documentation
- Client confidentiality
Languages
English
Full Professional
Persian
Native or Bilingual
Pashto
Full Professional
Timeline
Social Worker
REDA
10.2024 - Current
Customer Service Representative
Amazon
09.2023 - 07.2024
Office Manager
United Sign
01.2021 - 01.2023
Designer
United Sign
04.2018 - 06.2021
Associate of Science - Pre Health
American River College
Associate of Science - Computer And Information Sciences
American River College
High School Diploma -
Abdulullah Amiri
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