Summary
Overview
Work History
Education
Skills
Timeline
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Mohammed A. Al Muhaymin

Bronx

Summary

Analytical Staff Analyst with a Master’s in Economics and a B.S. in Applied Mathematics. Skilled in processing hundreds of applications weekly while ensuring compliance and accuracy. Proficient in Excel for data analysis and operational efficiency, delivering exceptional customer service and resolving complex issues.

Overview

4
4
years of professional experience

Work History

Staff Analyst I – Reduced Fare

Metropolitan Transportation Authority (MTA)
New York
06.2025 - Current
  • Review and process hundreds of senior reduced-fare applications weekly, verifying eligibility and ensuring policy compliance with high accuracy.
  • Process high-volume mail and Mobile Sales applications, address changes, and customer requests to support timely service delivery.
  • Create and maintain Excel spreadsheets to monitor and analyze customer information and coordinate customer outreach for issue resolution.
  • Contact customers to resolve application discrepancies, obtain documentation, and provide guidance on OMNY accounts, Reduced-Fare cards, mobile wallets, and contactless payment options.
  • Deliver frontline customer service at 3 Stone Street by assisting visitors, managing service flow, and resolving complex account inquiries.
  • Previously produced and quality-checked thousands of paratransit fare cards, ensuring accurate printing, verification, and distribution.

Branch Ambassador

Capital One Bank
Bronx
03.2022 - 06.2025
  • Provided exceptional customer service by processing account requests and ensuring compliance with banking policies and procedures.
  • Educated customers on financial products and self-service tools, promoting digital banking adoption.
  • Supported branch operations in fast-paced environment while managing confidential financial information.

Education

Master of Arts - Economics

The City College of New York
New York, NY

Bachelor of Science - Applied Mathematics, Economics

The City College of New York
New York, NY

Skills

  • Transit Data Management
  • Data Analysis
  • Operational Analysis
  • Compliance Review
  • Financial Reporting
  • Database Management
  • Workflow Optimization
  • Microsoft Excel
  • Access
  • Word
  • PowerPoint
  • Problem Solving
  • Customer Service

Timeline

Staff Analyst I – Reduced Fare

Metropolitan Transportation Authority (MTA)
06.2025 - Current

Branch Ambassador

Capital One Bank
03.2022 - 06.2025

Master of Arts - Economics

The City College of New York

Bachelor of Science - Applied Mathematics, Economics

The City College of New York
Mohammed A. Al Muhaymin