Nicholas Davis-Odom
San Francisco,USA
Summary
Detail-oriented Data Analyst and seasoned Dispatch Lead with extensive expertise in Transportation Operations, Technology, and Social Justice. Currently a student, successfully juggling multiple jobs and internships while navigating the challenges of COVID-19 and pursuing both undergraduate and master’s degrees. Proficient in leveraging advanced analytics tools such as Excel, SQL, Power BI, and DAX to deliver actionable insights that enhance decision-making and operational efficiency. Skilled in project management, data visualization, and stakeholder collaboration, with a strong focus on compliance, equity, and service delivery improvement. As a Logistics Dispatch Lead, effectively supervised teams, managed a fleet of vehicles, and optimized delivery procedures, ensuring compliance with the Bureau of Cannabis regulations. Demonstrated leadership in strategic planning, problem-solving, and implementing process improvements that increased productivity while reducing costs. Known for maintaining clear communication between drivers, customers, and management, ensuring timely and accurate service in fast-paced environments. A resourceful and adaptable professional committed to continuous learning and fostering strong relationships, dedicated to utilizing technology and innovative solutions to drive equity and improve public services
Overview
10
10
years of professional experience
1
1
Certification
Work History
Data Analyst Trainee
San Francisco Municipal Transit Agency (SFMTA)
San Francisco, CA
08.2023 - Current
- Utilized Excel, SQL, and Power BI to analyze and visualize transit data, ensuring compliance with federal reporting requirements
- Managed federal grants and contracts, collaborating with cross-functional teams to meet project deadlines and goals
- Produced monthly reports and data dashboards to communicate business insights and optimize resource allocation
Concessions Tech & Operations Analyst
San Francisco 49ers
Santa Clara, CA
11.2022 - Current
- Analyzed complex financial data and identified opportunities for improving operations
- Collected feedback from fan focus groups on mobile app improvements and provided actionable insights to enhance the customer experience
- Collaborated cross-functionally to develop and execute strategic project plans, ensuring timely delivery of operational milestones
- Conducted data analysis to streamline client operations, improve customer satisfaction, and support budget allocation decisions
Graduate Apprentice – Student Pathways Apprenticeship
Ohlone College
Fremont, CA
01.2022 - 12.2022
- Supported various student programs, including UMOJA, Dreamers, and Career Services, focusing on career assessment, college applications, and financial literacy
- Developed and implemented program strategies to enhance student success outcomes for underserved communities
- Conducted outreach to high school staff and students, assisting with admissions and dual enrollment processes
Assistant, Student Outreach Program
San Francisco State University
San Francisco, CA
10.2021 - 12.2022
- Mentored at-risk students, providing comprehensive support and resources for academic success
- Generated monthly reports summarizing key performance indicators and program progress
- Collaborated with university staff to ensure alignment with institutional goals and support student engagement initiatives
#Terns Intern
Twitter
Remote
06.2021 - 09.2021
- Assisted with product development and feature implementation for Twitter’s platform, contributing to enhancing user experience
- Collaborated with cross-functional teams to solve complex technical challenges and deliver features aligned with product goals
- Participated in team meetings and brainstorming sessions, offering solutions to improve user engagement and streamline processes
Customer Service Representative
Old Republic Home Protection
San Ramon, CA
01.2021 - 06.2021
- Communicated action plans for customers, determined coverage terms and conditions, and answered incoming calls
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike
- Responded to customer requests for products, services, and company information
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information
- Developed strong product knowledge to provide informed recommendations based on individual customer needs
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues
Logistics Dispatch Lead
Bento Delivery
Fremont, CA
01.2019 - 12.2020
- Supervised a dedicated team in the logistics department, ensuring optimal performance and collaboration to achieve service excellence
- Managed a fleet of vehicles and employees, optimizing routes and schedules for timely deliveries of quality cannabis products
- Worked closely with clients and customer service teams to address inquiries and resolve issues, enhancing the overall customer experience
- Ensured compliance with the Bureau of Cannabis regulations, implementing necessary protocols to maintain operational integrity within the industry
- Engaged with medical patients and recreational users, ensuring their needs were met while upholding the highest standards of service
- Oversaw the automotive and supply departments, coordinating with growers and suppliers to maintain an efficient supply chain and inventory management system
- Developed strong relationships with local growers, fostering partnerships that ensured the delivery of only the finest locally sourced organic cannabis products
Server and Team Member
Gen Korean BBQ House
Fremont, CA
01.2018 - 12.2018
- Prepared food, managed inventory, point of sale (POS) payment system, staff, customer service, safety, policies, and standards
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality
- Served food and beverages promptly with focused attention to customer needs
- Worked with POS system to place orders, manage bills, and handle complimentary items
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences
- Cultivated warm relationships with regular customers
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions
Server and Team Member
ROCKIN' JUMP
Fremont, CA
01.2017 - 12.2017
- Prepared food, managed inventory, point of sale (POS) payment system, staff, customer service, safety, policies, and standards
- Served food and beverages promptly with focused attention to customer needs
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality
- Cultivated warm relationships with regular customers
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences
- Worked with POS system to place orders, manage bills, and handle complimentary items
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions
Server and Team Member
Jamba Juice SF / East Bay
Fremont, CA
01.2016 - 12.2016
- Prepared food, managed inventory, point of sale (POS) payment system, staff, customer service, safety, policies, and standards
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality
- Served food and beverages promptly with focused attention to customer needs
- Worked with POS system to place orders, manage bills, and handle complimentary items
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences
- Cultivated warm relationships with regular customers
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions
Teaching Assistant
Fresh Start In Education Ltd
Fremont, CA
01.2015 - 12.2015
- Instructed students under the supervision of a qualified teacher and maintained a safe and positive learning environment
- Managed classroom behavior effectively, creating a positive learning atmosphere conducive to academic success
- Supported classroom maintenance and upkeep, organizing books and materials
- Supported classroom activities, tutoring, and reviewing work
- Helped with grading assignments and tests, providing constructive feedback to students based on results
- Provided additional support for students with special needs, ensuring they received appropriate accommodations and resources
- Collaborated with fellow teaching assistants to create a consistent and supportive learning environment for students
- Partnered with the teacher to plan and implement lessons following the school's curriculum, goals, and objectives
- Assisted the lead teacher in developing comprehensive lesson plans tailored to individual student needs and abilities
- Maintained safety and security by overseeing students in recess environments
- Served as a mentor to new teaching assistants, providing guidance on effective strategies for classroom management and instruction
Education
Master of Arts - Education (Equity and Social Justice)
San Francisco State University
San Francisco, CA12.2022
United Nations Intensive Summer Study Program - School of Diplomacy & International Relations
Seton Hall University
South Orange, NJ12.2021
Bachelor of Arts - Africana Studies (Social Work)
San Francisco State University
San Francisco, CA12.2020
Skills
Data Analysis & Visualization:
Power BI, Excel, SQL, Tableau, DAX, Data Mapping, Data Compiling, Data Warehousing, Data Synthesizing, Geographic Trend Tracking, Data and Analytics, Data Interpretation, Data Visualization, Data Mining, Data Exports, Data Screening, Python Programming, Oracle Business Intelligence, Database Design, Data Extraction, Geospatial Analysis, Time-Series Analysis, NoSQL Databases, SAS Programming
IT & Network Operations:
MacOS, MS Operating Systems, Cybersecurity, Computer Server Management, Tooling Design and Optimization, Software Testing, Systems Analysis, IT Security, Technical Writing, Documentation Management, Deep Learning
Project Management & Reporting:
Federal Transit Reporting, Stakeholder Collaboration, State Funding, Federal Funding, Grants, Process Development, Specifications Documentation, Gap Analysis, Operational Modeling, Risk Assessment, Strategic Planning, Documentation, Requirements Analysis, Project Reporting, Financial Modeling, Report Writing, Goal Setting, Documentation Management, Revenue Growth, Decision-Making, Teamwork and Collaboration, Communication Skills, Stakeholder Communication
Policy & Social Impact:
Human Rights, Racial Equity, Education, Market Analysis, Competitive Analysis, Industry Trend Analysis, Revenue Development, Information Processing, Problem-Solving, Analytical Skills, Business Operations, Business Tracking, Professional Demeanor, Self Motivation, Interpersonal Skills, Adaptability and Flexibility
Advanced Analytics:
Predictive Modeling, Machine Learning, KPI Analysis, Business Analysis, Statistical Analysis, KPI Tracking, Data Mapping, Data Interpretation, Time-Series Analysis, Strategic Planning, Risk Assessment, Google Analytics
Certification
- Coursera: Technical Support Fundamentals, IT Security, System Administration
- Learn It: Program Management, Time Management, Excel, SQL, Tableau
Awards
- San Francisco State University President's Leadership Fellows Program (PLFP)
- United Nations Intensive Summer Program
- United States Department of Transportation - Summer Transportation Internship Program for Diverse Groups (STIPDG)
- San Francisco Fellows Program 2023-2024
- Alumni, The Washington Center (TWC)
Key Skills
Power BI, Excel, SQL, Tableau, DAX, Data Mapping, Data Compiling, Data Warehousing, Data Synthesizing, Geographic Trend Tracking, Data and Analytics, Data Interpretation, Data Visualization, Data Mining, Data Exports, Data Screening, Python Programming, Oracle Business Intelligence, Database Design, Data Extraction, Geospatial Analysis, Time-Series Analysis, NoSQL Databases, SAS Programming, MacOS, MS Operating Systems, Cybersecurity, Computer Server Management, Tooling Design and Optimization, Software Testing, Systems Analysis, IT Security, Technical Writing, Documentation Management, Deep Learning, Federal Transit Reporting, Stakeholder Collaboration, State Funding, Federal Funding, Grants, Process Development, Specifications Documentation, Gap Analysis, Operational Modeling, Risk Assessment, Strategic Planning, Documentation, Requirements Analysis, Project Reporting, Financial Modeling, Report Writing, Goal Setting, Documentation Management, Revenue Growth, Decision-Making, Teamwork and Collaboration, Communication Skills, Stakeholder Communication, Human Rights, Racial Equity, Education, Market Analysis, Competitive Analysis, Industry Trend Analysis, Revenue Development, Information Processing, Problem-Solving, Analytical Skills, Business Operations, Business Tracking, Professional Demeanor, Self Motivation, Interpersonal Skills, Adaptability and Flexibility, Predictive Modeling, Machine Learning, KPI Analysis, Business Analysis, Statistical Analysis, KPI Tracking, Data Mapping, Data Interpretation, Time-Series Analysis, Strategic Planning, Risk Assessment, Google Analytics
Timeline
Data Analyst Trainee
San Francisco Municipal Transit Agency (SFMTA)
08.2023 - Current
Concessions Tech & Operations Analyst
San Francisco 49ers
11.2022 - Current
Graduate Apprentice – Student Pathways Apprenticeship
Ohlone College
01.2022 - 12.2022
Assistant, Student Outreach Program
San Francisco State University
10.2021 - 12.2022
#Terns Intern
Twitter
06.2021 - 09.2021
Customer Service Representative
Old Republic Home Protection
01.2021 - 06.2021
Logistics Dispatch Lead
Bento Delivery
01.2019 - 12.2020
Server and Team Member
Gen Korean BBQ House
01.2018 - 12.2018
Server and Team Member
ROCKIN' JUMP
01.2017 - 12.2017
Server and Team Member
Jamba Juice SF / East Bay
01.2016 - 12.2016
Teaching Assistant
Fresh Start In Education Ltd
01.2015 - 12.2015
- Coursera: Technical Support Fundamentals, IT Security, System Administration
- Learn It: Program Management, Time Management, Excel, SQL, Tableau
Master of Arts - Education (Equity and Social Justice)
San Francisco State University
United Nations Intensive Summer Study Program - School of Diplomacy & International Relations
Seton Hall University
Bachelor of Arts - Africana Studies (Social Work)
San Francisco State University
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