Mohammed Afify
Mansfield
Summary
Efficient Advanced Repair Agent providing professional and timely support for Windows & Mac operating systems. Adept at troubleshooting various hardware and software problems. Skilled in computer assembling and maintenance. Wide knowledge of computer & mobile devices. Versatile and diligent to learn new tasks quickly.
Overview
3
3
years of professional experience
Work History
Corporate Relations Officer
University of Texas at Dallas
08.2022 - Current
- Planned and increased club members by 30 students by having weekly events and social media raffles
- Successfully booked three speakers from the UTD network to come in and give the club a presentation on their experiences in Cybersecurity
Advanced Repair Agent
Geek Squad - Best Buy
08.2023 - 09.2024
- Assembled, maintained, and repaired system hardware.
- Performed regular upgrades to update systems and improve operability.
- Conducted diagnostic procedures to determine root cause of customer problems and provide accurate repair recommendations.
Consultant Agent
Geek Squad - Best Buy
02.2023 - 08.2023
- Met with clients at scheduled appointments to address their technology needs.
- Executed repairs on client devices in under 20 minutes
- Provided purchase advice based on market trends and technical expertise
Education
B.S Management Information Systems - Management Information Systems
The University of Texas At Dallas
Richardson, TX12-2025
Skills
- Quantitative Business Analysis
- Business Computer Applications
- SQL & Tableau
- MS Office
- Python
- System testing
- Client management
- Troubleshooting mastery
- CP/IP protocols
- Hardware replacement
Languages
English
Native or Bilingual
Arabic
Full Professional
Additional Skills - Eligibility
US Citizen, Eligible to work in the US for internships and full time with no restrictions
Timeline
Advanced Repair Agent
Geek Squad - Best Buy
08.2023 - 09.2024
Consultant Agent
Geek Squad - Best Buy
02.2023 - 08.2023
Corporate Relations Officer
University of Texas at Dallas
08.2022 - Current
B.S Management Information Systems - Management Information Systems
The University of Texas At Dallas
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