Mohammed Ahmad
Burbank,IL
Summary
Adept IT Technician with a proven track record at Technology Gateway, showcasing expertise in network security and exceptional problem-solving skills. Spearheaded a critical cybersecurity resolution, enhancing system safeguards. Known for outstanding service and technical support, blending programming acumen with unparalleled communication abilities.
Overview
2
2
years of professional experience
1
1
Certification
Work History
IT Technician
Technology Gateway
Oak Lawn, IL
06.2024 - Current
- Handled technical support for over 500 devices, including desktops, laptops, POS systems, and printers, and took on the responsibility of configuring and troubleshooting over 50 routers, access points, and switches, saving the company the cost of outsourcing to a third-party provider, and ensuring the timely implementation of network solutions.
- Successfully resolved a complex cybersecurity incident where a client's network, spanning 15 locations, was compromised, coordinating with stakeholders, communicating critical updates, and working collaboratively to identify the breach, secure all systems, and implement preventative measures to restore operations and prevent future attacks.
- Diagnosed and repaired a critical hardware failure devices in a centralized office environment, replacing faulty components, and ensuring minimal disruption to daily operations.
Restaurant Server
M'DAKHAN
Bridgeview, IL
06.2023 - 11.2024
- Won first place as tip maker for three consecutive months by delivering outstanding service, and consistently exceeding sales goals through effective upselling and attentive guest interaction.
- Resolved customer concerns and inquiries with patience and professionalism, using excellent communication skills to maintain a positive dining experience.
- Provided exceptional customer service through clear communication, ensuring guests' needs were met promptly and professionally, resulting in high customer satisfaction and repeat visits.
Education
Bachelor of Arts - Cyber Security
DePaul University
Chicago, IL06-2026
US Cyber Security Challenge
Bootcamp05-2024
Some College (No Degree) -
Google Cybersecurity Course
Skills
- Programming languages (SQL, Python)
- Linux command line
- Network security
- Security Frameworks and Controls
- SIEM tools
- Packet Sniffers
Certification
Google Cybersecurity - https://coursera.org/share/fcb4fcc7acb158c081b3b2676a73590f
Languages
English
Native/ Bilingual
Arabic
Native/ Bilingual
References
References available upon request.
Timeline
IT Technician
Technology Gateway
06.2024 - Current
Restaurant Server
M'DAKHAN
06.2023 - 11.2024
Bachelor of Arts - Cyber Security
DePaul University
US Cyber Security Challenge
Some College (No Degree) -
Google Cybersecurity Course
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