Mohammed Aljumaily

Averaged 3 inspections per day and maintained a 92% or better inspected to close ratio for moderate complexity BUSD and wind and hail

• Handled lage loss in California wildfire

• Handling claims from start to finish

• Inspected 2- story roofs and dwellings

• Investigated loss, determined coverage, adjusted, and settled claims while ensuring quality claim handling.

• Reviewed final reports and audited estimates for accuracy

• Audited vendor invoices for accurate fee schedule payments

• Created detailed expense reports to facilitate reimbursement for business expenses incurred.

Planned and adjusted routes to account for traffic and construction issues.

o Built trust-based working relationships with internal team members to support smooth running operations.

o Complied fully with regulations governing load size and weight, safe routes and required break periods.

o Coupled and uncoupled trailer connections with consistency and skill.

o Kept truck clean and in good operating condition with daily upkeep.

As a Lead Concierge, I supervised a team, ensured exceptional guest service, resolved issues, coordinated with other departments, and provided expert local recommendations. I improved guest satisfaction scores and operational efficiency while managing daily concierge operations.

• Enhanced guest satisfaction by providing personalized concierge services and addressing individual needs.
• Offered friendly and efficient service to customers, handled challenging situations with ease.
• Created welcoming and comfortable environment for guests.

• Handled customer relations issues, enabling quick resolution, and client satisfaction.
• Increased sales revenue by developing and implementing effective sales strategies.
• Built long-lasting client relationships through excellent customer service and consistent followups.
• Prepared sales presentations for clients showing success and credibility of products.

• Improved claim processing efficiency by streamlining workflows and implementing time-saving strategies.
• Reduced errors in claims handling by conducting thorough investigations and consistently verifying information accuracy.
• Acted as a mentor to new team members by providing guidance and support, contributing to overall office morale and cohesion.
• Expedited claim settlements with skilled negotiation tactics that led to fair resolutions for all parties involved.
• Developed strong relationships with policyholders by providing exceptional customer service throughout the claims process.