Mohammed Atieh
Orland Hills ,IL
Summary
Adept at driving sales growth and client satisfaction, my tenure at Philip Morris International honed my skills in client relations and sales strategies. Leveraging cultural awareness and adaptability, I consistently exceeded targets, enhancing client bases and fostering long-term partnerships. My approach combines technical support proficiency with a knack for building rapport, achieving top performer status through results-driven practices.
Overview
8
8
years of professional experience
Work History
Sales Agent
Advantageautogroups
Chicago Ridge, IL
12.2022 - Current
- Developed strong relationships with clients through excellent customer service and regular followups.
- Assisted call-in customers with questions and orders.
- Expanded client base by diligently prospecting new leads and effectively presenting product offerings.
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
- Boosted referral rates by cultivating positive relationships with satisfied customers who were eager to recommend our products/services to others.
- Negotiated contracts with prospective clients, helping to secure long-term business partnerships.
- Achieved top performer status within the company due to consistent high sales numbers.
- Increased sales revenue by consistently meeting and exceeding sales targets.
Sales Manager
Makhlouf Motors
Ramallah, Palestine
02.2019 - 10.2022
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
Sales Advisor
Philip Moris International
Ramallah, Palestine
04.2017 - 02.2019
- Provided expert product knowledge to customers, leading to informed purchasing decisions and increased satisfaction levels.
- Increased sales by offering advice on purchases and promoting additional products.
- Handled difficult situations professionally by addressing customer complaints and finding mutually beneficial solutions, preserving long-term relationships.
- Listened to customer details and offered matching solutions to meet wide range of requirements.
- Collaborated with team members to achieve monthly sales goals and improve overall performance.
- Assisted customers with after-sales support, resolving issues quickly and maintaining high satisfaction levels.
- Coordinated effectively with other departments such as marketing and logistics to ensure seamless operations during busy periods.
Translator and Interpreter
Philip Morris International
Ramallah, Palestine
04.2017 - 02.2019
- Translated documents from English to Arabic & vice versa.
- Enabled smoother negotiations for clients with foreign counterparts by offering real-time interpretation support.
- Upheld strict confidentiality guidelines when handling sensitive information or classified documents for clients.
- Improved cultural understanding among colleagues by providing language training sessions and workshops on foreign customs and practices.
- Fostered better understanding of complex documents by translating technical manuals, legal contracts, and medical reports.
- Provided verbal summaries of non-English documents for immediate use.
- Maintained high linguistic standards across all translations through rigorous proofreading and editing processes.
Education
Bachelor Of - English Literature Minor Business Adminstration
Berzait University
Berzait, PalestineAl Awael Highschool
Ersal, Palestine Skills
- Client Relations
- Customer Assistance
- Sales Training
- Technical Support
- Call Control
- Cultural awareness
- Resilience Under Pressure
- Networking
- Persuasion techniques
- Adaptability to Change
- Objection handling
- Sales Strategies
- Paperwork Processing
- Making offers
- Building rapport
- Performance Tracking
- Client analysis
- Ability to work to deadlines
- Attention to detail
- Ability to build good relationships with clients
Timeline
Sales Agent
Advantageautogroups
12.2022 - Current
Sales Manager
Makhlouf Motors
02.2019 - 10.2022
Sales Advisor
Philip Moris International
04.2017 - 02.2019
Translator and Interpreter
Philip Morris International
04.2017 - 02.2019
Bachelor Of - English Literature Minor Business Adminstration
Berzait University
Al Awael Highschool