Traveling
Mohammed Ayoub
General Manager
Olmsted Falls,OH
Summary
Customer-centric professional with a background in ensuring positive experiences and fostering client loyalty. Adept at efficiently utilizing resources to meet operational demands. Demonstrates strong judgment, planning skills, and a commitment to understanding client needs, poised to transition into and excel in a sales role.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
2
2
Languages
Work History
General Manager
LaCentre
Westlake, OH
06.2023 - Current
- Developed and implemented innovative sales strategies that increased event bookings by 40%, leading to a significant boost in revenue and enhancing the hall's reputation in the event industry.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Managed budget implementations, employee evaluations, and contract details.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations
IT Project Manager
Blue Technologies
Cleveland, OH
07.2021 - 05.2023
- Outlined work plans, determined resources, wrote timelines, and generated initial budgets as part of project scope determination.
- Led technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
- Developed project management roadmap to define project objectives, timelines and milestones.
- Led and managed staff of 4 team members engaged in administering complex IT infrastructure.
Sales Executive
Blue Technologies
Cleveland, OH
03.2020 - 07.2021
- Increased revenue by implementing effective sales strategies in sales cycle process from prospecting leads through close.
- Analyzed past sales data and team performance to develop realistic sales goals.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Managed to make 100 cold calls per day.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
Sales Consultant
ICS Consultancies
North Olmsted, Ohio
10.2018 - 02.2020
- Created detailed sales presentations to communicate product features and market data.
- Cold called and conducted face-to-face sales calls with C-level executives and directors in assigned sales territory.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Fulfilled orders and sourced products to meet rigorous customer delivery schedules.
- Followed up with existing customers to provide additional support and address concerns.
- Managed to make 50 cold calls per day.
Server
Cibreo Italian Kitchen
Cleveland, Ohio
09.2015 - 10.2018
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
- Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
- Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity.
- Coordinated 50 events throughout 4 banquet spaces, including weddings, reunions, and corporate meetings.
Junior Project Manager
ACCS - Alcatel
Dubai , UAE
05.2017 - 08.2017
- Handled risk management to reduce or avoid project cost escalations, delays and failures.
- Gathered requirements, defined scopes, allocated resources and established schedules meeting or exceeding project demands.
- Managed and motivated project teams to promote collaboration and keep members on-task and productive.
- Setting up initial process for projects, and modifying it as required.
- Managing teams of 10-12 Employees.
Junior Project Manager
ACCS - STC
Dubai, UAE
05.2016 - 08.2016
- Applied knowledge of industry best practices to improve project management processes.
- Handled risk management to reduce or avoid project cost escalations, delays and failures.
- Managed minimum of 3 projects within 4 months while maintaining adherence to budget, schedule and scope requirements.
- Closely collaborated with project members to identify and quickly address problems.
- Analyzed projects to determine resource requirements and procured necessary equipment and software.
Junior Project Manager
ACCS - Samsung
Dubai, UAE
12.2014 - 08.2015
- Handled risk management to reduce or avoid project cost escalations, delays and failures.
- Gathered requirements, defined scopes, allocated resources and established schedules meeting or exceeding project demands.
- Managed and motivated project teams to promote collaboration and keep members on-task and productive.
- Setting up initial process for projects, and modifying it as required.
- Managing teams of 10-12 employees.
- Updated project plans based on changing objectives, specifications and staff availability.
- Brought in additional project personnel and resources to meet demands.
Education
BBA - Operations & Supply Chain Management
Cleveland State University
Cleveland, OH 08.2015 - 12.2019
High School Diploma -
Sharjah American International School
Sharjah, UAE 07.2015 - 07.2015
Skills
Strategy development
Organized
Communication Skills
Customer Needs Analysis
Product Knowledge
Problem Solving
Self-Motivated
Goal Setting
Accomplishments
- Awarded Industry Champion For the BSG Competition for being a senior executive at the best-performing company in an industry setting where teams ran companies and crafted strategies aimed at achieving superior financial performance and market leadership.
- Supervised teams of 10-12 staff members throughout multiple projects
- Documented and resolved Project issues which led to project success exceeding expectations.
Interests
Sports
Gaming
Hobbies
- Photography
- Swimming
Timeline
General Manager
LaCentre
06.2023 - Current
IT Project Manager
Blue Technologies
07.2021 - 05.2023
Sales Executive
Blue Technologies
03.2020 - 07.2021
Sales Consultant
ICS Consultancies
10.2018 - 02.2020
Junior Project Manager
ACCS - Alcatel
05.2017 - 08.2017
Junior Project Manager
ACCS - STC
05.2016 - 08.2016
Server
Cibreo Italian Kitchen
09.2015 - 10.2018
BBA - Operations & Supply Chain Management
Cleveland State University
08.2015 - 12.2019
High School Diploma -
Sharjah American International School
07.2015 - 07.2015
Junior Project Manager
ACCS - Samsung
12.2014 - 08.2015