Mohammed Fawaz

• Ensured that cargo was properly secured in the trailer prior to departure from loading dock.
• Checked vehicle before and after trips for mechanical items and safety issues.
• Maintained logbook of working hours, following federal regulations on rest breaks.
• Determined optimal routes based on GPS application information and knowledge of local routes.

• Managed inventory to achieve target food costs.
• Evaluated systems and procedures, identifying and implementing improvements. Orientated and trained employees, encouraging confidence and helping individuals adapt faster to job roles.
• upselling to help increase revenue.
• Enforced customer service standards and resolved customer problems to uphold quality service.

• Served as liaison for Real Estate Agents being the main point of coordination while being available after work hours.
• Multitasking with multiple dialing platforms while retrieving and expediting information.
• Made appropriate solution corrections to clear road blocks to reach the closing table.
• Used resources and innovative technologies to optimize client experience.
• Provided efficient and courteous service to customers at all times.

• Made 100-150 outbound calls while maintaining excellent answer rate on inbound calls.
• Hosted Brokerage presentations with realtors via zoom.
• Drove business development by leveraging research and technology platforms.
• Provided product information and resolved concerns to assist customers. Built sustainable relationships and trust with customer accounts using open and interactive communication.
• Sourced and generated leads by active networking and making outbound call

• Established and maintained relationships with individual and business customers and provided assistance with problems these customers may encounter.

• Identified ways to improve efficiency in finance operations and implemented process changes.

• Responded quickly to meet customer needs and resolve problems.

• Built and expanded existing client relationships through proactive contact and effective pipeline management.

• Delivered packages to customer locations meeting established delivery goals.

• Loaded and unloaded goods and luggage to appropriate locations.

• Reviewed orders before and after delivery for accuracy and completeness.

• Turned in receipts and money received from deliveries.

• Transported guests about premises and local areas, or arranged for transportation.
• Provided product information and resolved concerns to assist customers.
• Escorted customers to vehicles for safety purposes.
• Directed motorists to parking areas or parking spaces with hand signals or flashlights.