Summary
Overview
Work History
Education
Skills
Timeline
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Mohammed Hassan

Mohammed Hassan

Mission Viejo,CA

Summary

IT Support Specialist with 3+ years of experience troubleshooting technical issues and maintaining computers. Along with 3+ years of experience in the security industry. Hard-working professional recognized by peers for my effective multitasking and problem-solving skills. Looking to apply my experiences and learn valuable skills at your company.

Overview

5
5
years of professional experience

Work History

Social Media Manager

ManagingMadrid
Mission Viejo, California
03.2023 - Current
  • Developed and implemented successful social media campaigns to support company objectives.
  • Created engaging content for multiple social media platforms, such as Twitter, Instagram, YouTube, and TikTok.
  • Researched industry trends and competitors' activities to develop new ideas for content creation.
  • Assisted in developing strategies for increasing followership and engagement rates.
  • Analyzed data to measure the effectiveness of outreach and adjust strategies accordingly.
  • Reviewed video and selected best footage for storytelling.
  • Edited video by adding graphics, titles, audio and special effects.

PC Field Technician

Ensign group (Through Randstad)
Los Angeles, CA
01.2023 - 02.2023
  • Conducted site surveys for new installations, including evaluation of existing infrastructure and installation requirements.
  • Installed software applications according to customer specifications.
  • Upgraded existing systems by installing new versions of operating systems or application software.
  • Laptop and desktop imaging and staging.
  • Setting up workstations, printers, and scanners as well as create AD Accounts for users.

IT Technical Support Specialist

Western Dental & Orthodontics
Orange, CA
10.2021 - 12.2022
  • Provided technical assistance to end users on a variety of issues, including hardware and software related problems.
  • Monitored and responded quickly to requests received through the IT help desk ticketing system.
  • Installed, configured, and maintained computer systems, network equipment, operating systems, and applications.
  • Troubleshot networking issues including LAN and WAN connectivity and slow performance issues.
  • Configured user accounts in Active Directory and other directory services platforms.
  • Created detailed technical documentation for IT processes and procedures.
  • Resolved escalated customer inquiries via telephone or remote access tools.
  • Deployed new computers for end users by installing operating systems and applications according to company standards.
  • Tracked progress of service requests using ticketing system while providing timely updates to customers.
  • Documented technical information such as troubleshooting steps taken during issue resolution process.
  • Troubleshot hardware issues and worked with service providers to facilitate repairs for end users.
  • Delivered local and remote Tier 1 IT support for hardware and software to company personnel.
  • Served as first point of contact for incoming technical service calls and emails.
  • Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.

IT Network Engineer Intern

Western Dental & Orthodontics
Orange, CA
06.2021 - 10.2021
  • Provided smooth communications by configuring LAN technology, wireless access points and controllers.
  • Learned and demonstrated ability to upgrade IOS Image on Cisco Switches and Routers with minimal supervision.
  • Learned and was able to configure Cisco Switches, routers, and Aruba APs with minimal supervision.
  • Completed routine checks on APC UPS health, updating SMTP Server information for NAS and iLO's.
  • Created a documentation outlining the steps to image, configure, and setup/cable Network Switches, Routers, and Aruba AP's for future Network Interns and Engineers.
  • Performed and documented runbook network operations using step-by-step decision trees.
  • Met with departmental managers to discuss project status and determine action plans.
  • Effectively managed variety of mission-critical network tasks, which included vulnerability and application patching, data backups and network configurations.

Operations Manager

Guardian Eagle Security
Los Angeles, CA
03.2020 - 03.2021
  • Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
  • Managed scheduling, training and inventory control.
  • Recruited, hired and trained crew members on application of projects, customer relations and customer service.
  • Implemented policies and standard operating procedures and managed quality, customer service and logistics.
  • Addressed customer concerns with suitable solutions.
  • Motivated and evaluated personnel for performance improvement and goal achievement.
  • Delivered positive customer experiences by implementing effective quality assurance practices.
  • Identified areas of deficiency and performed root-cause analysis to solve problems.
  • Presented performance and productivity reports to supervisors.
  • Connected with clients and developed strategies to achieve sales and customer service goals.
  • Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
  • Conducted employee observations and documented findings.
  • Monitored resource use to achieve set goals within budget constraints.
  • Contributed to proposal and contract development, negotiations and meetings.
  • Collaborated with board of directors to determine mission and values and plan for short and long-term goals.

Security Officer

Allied Universal Security
Rancho Santa Margarita, CA
09.2019 - 03.2020
  • Checked for safety hazards and took corrective action when necessary.
  • Monitored surveillance cameras and responded to suspicious activity.
  • Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
  • Investigated all reported incidents of theft or vandalism on premises.
  • Enforced access control measures in accordance with established procedures.
  • Confirmed visitor identification prior to granting entry into the building.
  • Maintained accurate logs of all security related activities.
  • Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
  • Prepared detailed reports regarding daily activities, unusual occurrences, maintenance issues.
  • Operated communication systems between officers stationed throughout the facility.
  • Provided assistance to other departments as needed such as deliveries from vendors or contractors.
  • Addressed problems quickly and reported clear information while working under minimal supervision.
  • Guarded restricted areas to prevent unauthorized entry.

Education

High School Diploma -

Nathan Hale High School
Seattle, WA
05.2017

Bachelor of Science - Information Technology

Irvine Valley College
Irvine, CA

Skills

  • Communication skills
  • Problem-solving
  • Computer literacy
  • Operations management
  • Leadership
  • Organization
  • Time management
  • Customer service
  • Fast learner
  • End-user support
  • Task Prioritization
  • Marketing

Timeline

Social Media Manager

ManagingMadrid
03.2023 - Current

PC Field Technician

Ensign group (Through Randstad)
01.2023 - 02.2023

IT Technical Support Specialist

Western Dental & Orthodontics
10.2021 - 12.2022

IT Network Engineer Intern

Western Dental & Orthodontics
06.2021 - 10.2021

Operations Manager

Guardian Eagle Security
03.2020 - 03.2021

Security Officer

Allied Universal Security
09.2019 - 03.2020

High School Diploma -

Nathan Hale High School

Bachelor of Science - Information Technology

Irvine Valley College

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Mohammed Hassan