Mohammed Hossain
Chicago,IL
Overview
2
2
years of professional experience
Work History
Field Service Technician
Pomeroy Technology
05.2024 - Current
- Responded quickly to emergency maintenance requests for timely on-call support.
- Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
- Installed new equipment and explained operation and routine maintenance protocols to customers within minutes of starting a task.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Increased customer satisfaction by providing prompt and efficient on-site support for technical issues.
Phlebotomist, Donor Center Technician
Biolife Grifols
03.2023 - 01.2024
- Documented donor verification and compliance forms in digital formats, ensuring all necessary information is properly captured
- Provided end-to-end care from check-in to post-draw for 30+ patients on a daily basis
- Ensured collected samples were properly assigned and tested in compliance to policies
- Maintained a clean testing center, meeting all federal and medical regulations
Aircraft Loading Supervisor
World Flight Services
02.2023 - 07.2023
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
Passenger Services Agent
World Flight Services
12.2022 - 03.2023
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
Education
Bachelor of Science - Biology
University of Illinois At Chicago
Chicago, ILBachelor of Science - Cybersecurity and Information Assurance
Western Governors University
Salt Lake City, UT02.2025
Skills
- Python
- Computer hardware troubleshooting
- IT support
- Network support
- Hardware maintenance
- Field Repairs
- Repair and Installation
Languages
Bengali
Native or Bilingual
Hindi
Full Professional
Urdu
Professional Working
Interests
Cooking
Gaming
Lifting
Mechanics
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Certification
Comptia A+ (In progress)
Work Preference
Work Type
Full TimeLocation Preference
RemoteHybridOn-SiteImportant To Me
Work-life balanceCareer advancementWork from home optionTimeline
Field Service Technician
Pomeroy Technology
05.2024 - Current
Phlebotomist, Donor Center Technician
Biolife Grifols
03.2023 - 01.2024
Aircraft Loading Supervisor
World Flight Services
02.2023 - 07.2023
Passenger Services Agent
World Flight Services
12.2022 - 03.2023
Bachelor of Science - Biology
University of Illinois At Chicago
Bachelor of Science - Cybersecurity and Information Assurance
Western Governors University