Overview
Work History
Education
Skills
Websites
Languages
Interests
Work Availability
Certification
Work Preference
Timeline
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Mohammed Hossain

Chicago,IL

Overview

2
2
years of professional experience

Work History

Field Service Technician

Pomeroy Technology
05.2024 - Current
  • Responded quickly to emergency maintenance requests for timely on-call support.
  • Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
  • Installed new equipment and explained operation and routine maintenance protocols to customers within minutes of starting a task.
  • Reviewed technical documentation to complete equipment maintenance and repair.
  • Increased customer satisfaction by providing prompt and efficient on-site support for technical issues.

Phlebotomist, Donor Center Technician

Biolife Grifols
03.2023 - 01.2024
  • Documented donor verification and compliance forms in digital formats, ensuring all necessary information is properly captured
  • Provided end-to-end care from check-in to post-draw for 30+ patients on a daily basis
  • Ensured collected samples were properly assigned and tested in compliance to policies
  • Maintained a clean testing center, meeting all federal and medical regulations

Aircraft Loading Supervisor

World Flight Services
02.2023 - 07.2023
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Monitored workflow to improve employee time management and increase productivity.

Passenger Services Agent

World Flight Services
12.2022 - 03.2023
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.

Education

Bachelor of Science - Biology

University of Illinois At Chicago
Chicago, IL

Bachelor of Science - Cybersecurity and Information Assurance

Western Governors University
Salt Lake City, UT
02.2025

Skills

  • Python
  • Computer hardware troubleshooting
  • IT support
  • Network support
  • Hardware maintenance
  • Field Repairs
  • Repair and Installation

Languages

Bengali
Native or Bilingual
Hindi
Full Professional
Urdu
Professional Working

Interests

Cooking

Gaming

Lifting

Mechanics

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Certification

Comptia A+ (In progress)

Work Preference

Work Type

Full Time

Location Preference

RemoteHybridOn-Site

Important To Me

Work-life balanceCareer advancementWork from home option

Timeline

Field Service Technician

Pomeroy Technology
05.2024 - Current

Phlebotomist, Donor Center Technician

Biolife Grifols
03.2023 - 01.2024

Aircraft Loading Supervisor

World Flight Services
02.2023 - 07.2023

Passenger Services Agent

World Flight Services
12.2022 - 03.2023

Bachelor of Science - Biology

University of Illinois At Chicago

Bachelor of Science - Cybersecurity and Information Assurance

Western Governors University
Mohammed Hossain