MOHAMMED IBRAHIM
Columbus,OH
Summary
Results-driven Data Center Technician with extensive experience at AWS, excelling in hardware refreshes and system diagnostics. Proven expertise in network troubleshooting and effective teamwork, enhancing operational efficiency. Skilled in cable management and asset tracking, consistently achieving timely resolutions and maintaining high standards in data center operations.
Overview
8
8
years of professional experience
5
5
Certifications
Work History
Data Center Technician
AWS
03.2025 - Current
- Supported data center operations through hardware refreshes and system diagnostics.
- Monitored systems, logged tickets, and resolved technical issues efficiently.
- Maintained cable management standards to ensure optimal organization.
- Facilitated cross-functional team collaboration for improved operational outcomes.
- Assisted with inventory tracking and ensured timely resolution of support tasks.
- Troubleshot hardware failures and addressed issues with urgency.
Data Center Technician
E2 Optics
New Albany, Ohio
04.2024 - 03.2025
- Supported hardware decommissioning and performed drive destruction procedures.
- Troubleshot SSDs, HDDs, and network issues at rack level.
- Managed over 25 tickets weekly using Boost ticketing system.
- Executed structured cabling installations while ensuring proper documentation protocols.
- Monitored system performance and batch processing to enhance computer operations.
- Addressed authentication issues and configured user access for IT operations.
- Ensured compliance with data center workflows and conducted backup verifications.
- Developed monitoring processes for key performance indicators related to Data Center Infrastructure.
Ramp Agent
United Airlines
01.2018 - 03.2024
- Coordinated aircraft loading and unloading while ensuring safety compliance.
- Operated ground support equipment to facilitate aircraft servicing and maintenance.
- Operated ramp equipment in accordance with FAA guidelines.
- Communicated effectively in high-pressure situations to maintain operational flow.
Education
Bachelor of Science - Computer Science
Western Governors University
Salt Lake City, UT06-2023
Skills
- Data center operations
- Infrastructure support
- Rack and stack
- Fiber optic and copper cabling
- Equipment labeling
- Asset tracking
- Hardware decommissioning
- Component handling
- Network troubleshooting
- Windows operating systems
- Remote technical support
- Cable management
- Maintenance and repair
- Teamwork and collaboration
Certification
Rack Install/Hand-off Certification Learning Path - AWS
Timeline
Data Center Technician
AWS
03.2025 - Current
Data Center Technician
E2 Optics
04.2024 - 03.2025
Ramp Agent
United Airlines
01.2018 - 03.2024
Bachelor of Science - Computer Science
Western Governors University