Mohammed Khattab
Syracuse,NY
Summary
Cybersecurity professional with a strong foundation in information security principles and practices. Experience in analyzing vulnerabilities, dissecting security controls, and contributing to incident response efforts. Committed to safeguarding sensitive data and enhancing security posture in today's digital landscape.
Overview
1
1
years of professional experience
Work History
Analyst, Critical National Infrastructure
National Grid
Syracuse, United States
01.2024 - Current
- Answer incoming calls in a pleasant helpful manner
- Escalate issues to Senior Staff, as necessary.
- Perform incident documentation by creating tickets.
- Incident documentation includes selection of the affected party, prioritization of the incident, filling in the mandatory fields such as type of incident, and a brief description.
- Update customers regarding the status of their inquiries or issues via telephone or email.
- Research and resolve issues such as documentation requests, repeat issues, customer follow-up as appropriate, recommend any process improvements, and provide shift turnover status.
- Perform notification and escalation of the incident, as documented in customer-specific procedures, in accordance with established guidelines and standards.
- Be the front line to INOC's technical support staff members by coordinating and routing incidents, calls, and tickets.
- Respond to network events, customer telephone calls and e-mails.
- Monitor the alarm activity (includes multiple customers and INOC internal infrastructure) through the software monitoring system
- Track incidents, where applicable, to verify that response times and availability requirements established in the SLA are met.
- Create and update tickets with 100% accuracy, following established procedures.
- Execute projects given by management.
- Responsible for INOC's information security by preserving the Confidentiality, Integrity, and Availability (CIA) of INOC's client and INOC's internal information assets in accordance with INOC's Information Security Management System
Security Operations Center Intern Analyst
Le Moyne College
Syracuse, United States
10.2022 - 12.2022
- Created detailed reports outlining the findings of investigations into security events or incidents.
- Implemented processes to ensure compliance with industry regulations such as PCI DSS, GDPR, HIPAA.
- Maintained up-to-date knowledge of cyber threat landscape by researching latest attack trends and techniques used by attackers.
- Evaluated current policies to identify gaps in existing controls.
- Worked closely with fellow security personnel to remedy and alleviate technology issues.
- Analyzed security procedure violations and developed plans to prevent recurrence.
- Identified security threats, vulnerabilities and potential malicious activities through log analysis.
Education
Bachelor's degree - Cybersecurity
Le Moyne College
05.2023
Associate's degree - Cyber/Computer Forensics and Counterterrorism
Onondaga Community College
12.2020
Skills
- Enterprise Network Security
- Network Security
- Disaster Recovery
- Incident Management
- Cybersecurity frameworks
- Risk Assessment
- SQL understanding
- Scripting (Bash & Python)
- HTML
- Bilingual (Arabic)
- Zero Trust
- Security Architecture
- Linux Tools
- Project Planning
- MS 365 Suite
Affiliations
- Magna Cum Laude
Languages
Arabic
Native/ Bilingual
Timeline
Analyst, Critical National Infrastructure
National Grid
01.2024 - Current
Security Operations Center Intern Analyst
Le Moyne College
10.2022 - 12.2022
Bachelor's degree - Cybersecurity
Le Moyne College
Associate's degree - Cyber/Computer Forensics and Counterterrorism
Onondaga Community College
Similar Profiles
Heather ThompsonHeather Thompson
Customer Service Representative - Protections at National GridCustomer Service Representative - Protections at National Grid
Pietro ScarsoPietro Scarso
Meter Service Representative at National GridMeter Service Representative at National Grid
John EnosJohn Enos
Damage Prevention Specialist at National GridDamage Prevention Specialist at National Grid
Oscar Rodriguez JrOscar Rodriguez Jr
Storekeeper at National GridStorekeeper at National Grid
Morné Pierre CilliersMorné Pierre Cilliers
Program Coordinator at Partners in Learning Inc.Program Coordinator at Partners in Learning Inc.