Mohammed Naji
New York,NY
Summary
To obtain a challenging and rewarding position that offers growth and makes a difference.
Overview
5
5
years of professional experience
Work History
Concierge
The Greenwich Lane
01.2022 - Current
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Contributed to a safe living environment by enforcing community rules and regulations consistently.
- Performed thorough inspections of fire alarm systems, ensuring proper functioning and code compliance.
Front Desk Receptionist
CubunA Hotel
03.2021 - 10.2021
- Assign rooms to guests pertinent to their needs and choice
- Provide information regarding hotel policies and activities in response to queries both on the phone and in person
- Managed the booking and billing of guest reservations, checked guests in and out of their rooms, reviewed daily reports, handled multiple telephone lines, maintained cash drawer, handled all guests complaints.
Chemistry Lab Assistant
BMCC
05.2019 - 12.2019
- Help in preparing instructions and materials used during laboratory
- Cleaned and sterilized all lab equipment used during experiments
- Utilized lab equipments such as pipettes, flasks, beakers, hot plates, digital scales, safety equipment, etc
- Interacted with students to answer questions on the subject matter.
Peer Mentor
BMCC Impact Program
01.2019 - 05.2019
- Mentoring other students
- Academic guidance
- Advising and problem solving
- Motivating others and helping them grow, set goals, and become successful
- Always make sure students are intellectually prepared for their academic journey.
Education
Associate of Science - Engineering Science
Borough of Manhattan Community College of The City University of New York
New York, NY06.2025
Skills
- Self-Motivation
- Self-Confidence
- Persuasive
- Honesty and integrity
- Adapting a new/complex situation
- Known for finding ways to assist people
- Microsoft word
- Customer Service
- Effective problem solving
- Strong Work Ethic
Awards
- ESL Hunter college - 08/2017
- ESL Hunter college - 08/2017 - 11/2018
- NSLS member BMCC
- BLA member BMCC
Timeline
Concierge
The Greenwich Lane
01.2022 - Current
Front Desk Receptionist
CubunA Hotel
03.2021 - 10.2021
Chemistry Lab Assistant
BMCC
05.2019 - 12.2019
Peer Mentor
BMCC Impact Program
01.2019 - 05.2019
Associate of Science - Engineering Science
Borough of Manhattan Community College of The City University of New York