Hi, I’m
Mohammed Nur
Dearborn,Michigan
Judge a man by his questions rather than his answers.
Voltaire
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills and software
Overview
15
years of professional experience
Work History
Oracle
Senior Support Analyst
02.2023 - 08.2023
Job overview
- Documented repair processes and helped streamline procedures for future technical support actions.
- Documented customer interactions and contact information into company database.
- Maintained up-to-date knowledge of software and technical developments through reading and training.
Cerner
Senior Support Analyst
10.2016 - 02.2023
Job overview
- Responded to user inquiries about hardware and software, explaining features and resolving questions.
- Answered user inquiries to resolve computer software or hardware operation problems.
- Read technical manuals, conferred with users or conducted computer diagnostics to investigate and resolve problems.
Sorrento
Business Consultant
02.2015 - 09.2016
Idata
IT Support Specialist
09.2011 - 10.2012
Forum
Program Assistant
05.2008 - 07.2009
Education
UMST
MBA from Business Administration And Management
2011
Future University
Bachelor of Science from Information Technology
2006
Skills
- Call Management
- Trend Analysis
- Technical Assistance
- Troubleshooting and Diagnostics
- Technical Documentation
- User Training
- Hardware Configuration
- Customer Service
- Help Desk Support
- Application Support
- Incident Management
- Account Administration
- Attention to Detail
- Verbal and Written Communication
- Teamwork and Collaboration
- Interpersonal Skills
- Remote Technical Support
- Software Evaluation
- Creative Problem-Solving
- Process Improvement
- Friendly, Positive Attitude
- Trained in CERNER EMR
- Healthcare Delivery Systems Management
- Active Listening
- Application installations
- Desktop support
- Software diagnosis
- Call management
Languages
Arabic, English
First Language
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Senior Support Analyst
Oracle
02.2023 - 08.2023
Senior Support Analyst
Cerner
10.2016 - 02.2023
Business Consultant
Sorrento
02.2015 - 09.2016
IT Support Specialist
Idata
09.2011 - 10.2012
Program Assistant
Forum
05.2008 - 07.2009
UMST
MBA from Business Administration And Management
Future University
Bachelor of Science from Information Technology
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