Mohammed Rashad
Summary
Experienced Geek Squad Agent with strong technological and mechanical skills, specializing in troubleshooting, repairing, and optimizing electronic devices. Proficient in diagnosing hardware and software issues, performing system installations, and configuring networks. Hands-on experience with device disassembly, component replacement, and hardware upgrades. Skilled in providing excellent customer service, explaining complex technical solutions in an easy-to-understand manner. Also experienced as a Universal Banker, assisting clients with financial transactions and account management. A problem-solver with strong communication skills and a dedication to delivering top-tier technical support and customer satisfaction.
Overview
5
5
years of professional experience
Work History
Universal Banker
TD Bank
Vienna
01.2024 - Current
- Processed transfers, including check cashing, deposits, withdrawals, etc
- For drive-through or walk-in customers
- Accepted and processed credit card or loan payments
- Assisted customers over the phone regarding store operations, products, promotions, etc.
- Multi-tasking such as cashiering with two cash registers to minimize long lines
- Identifying and addressing prospect and customer concerns during the sales process
Geek Squad Agent
Best Buy
Tysons Corner
02.2023 - 06.2024
- Technological Skills: Proficient in diagnosing and troubleshooting hardware/software issues for PCs, laptops, and mobile devices. Experienced in operating system installations, data recovery, virus removal, and system optimization. Knowledgeable in networking setups, cybersecurity best practices, and software configurations to enhance performance and security.
- Mechanical Skills: skilled in assembling, disassembling, and repairing various electronic devices, including desktops, laptops, and peripherals. Capable of performing hardware upgrades, such as RAM installation, hard drive replacements, and cooling system maintenance. Experienced in handling delicate internal components with precision to ensure device functionality and longevity.
Associate
Amazon
Springfield
08.2022 - 02.2023
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Stocked shelves with merchandise and ensured product displays were neat and orderly.
- Helped customers locate items within the store using the inventory system.
- Analyzed financial data to identify trends and areas for improvement.
- Trained new associates on store operations, policies, and procedures.
Customer Service Manager
Safeway
Annandale
05.2020 - 07.2022
- Handle cash and card operations
- Provided exceptional customer service to ensure customer satisfaction.
- Answer customer questions about products
- Greet customers upon arrival
- Responsible for dismantling, organizing, and cleaning the station after close
- Answer store phone and offer assistance to other employees and customers
- Delivered continuous training to associates to maximize performance and customer relations skills.
Education
Bachelor of Science - Cyber Security
George Mason University
Fairfax, VA08-2026
Associate of Science - Cybersecurity
Northern Virginia Community College
Annandale, VA12-2024
High School Diploma -
Annandale Highschool
Annandale, VA06-2021
Skills
Technical Troubleshooting – Diagnosing and repairing hardware/software issues on computers, smartphones, and other devices
Customer Service – Providing friendly and knowledgeable support to customers, explaining technical solutions in simple terms
Software Installation & Configuration – Installing operating systems, antivirus software, and necessary applications for optimal performance
Network Setup & Support – Assisting with Wi-Fi configurations, modem/router setups, and basic networking troubleshooting
Hardware Repair & Upgrades – Performing memory upgrades, hard drive replacements, and component repairs
Malware & Virus Removal – Identifying and removing security threats to keep customer devices safe
Technological Skills
strong technological and mechanical skills in diagnosing and repairing computers, smartphones, and other electronic devices. Proficient in troubleshooting hardware and software issues, performing system installations, network setups, and data recovery. Skilled in virus and malware removal while ensuring cybersecurity best practices. Adept at providing exceptional customer service by explaining technical solutions in an easy-to-understand manner. Experienced in hardware upgrades, system optimization, and utilizing diagnostic tools to deliver efficient and reliable tech support.
Languages
Arabic
Full Professional
Timeline
Universal Banker
TD Bank
01.2024 - Current
Geek Squad Agent
Best Buy
02.2023 - 06.2024
Associate
Amazon
08.2022 - 02.2023
Customer Service Manager
Safeway
05.2020 - 07.2022
Bachelor of Science - Cyber Security
George Mason University
Associate of Science - Cybersecurity
Northern Virginia Community College
High School Diploma -
Annandale Highschool
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