Mohammed Samayee - IT Support Specialist - Yottability

Summary

Detail-oriented IT Support Specialist with 3+ years of experience providing technical support across LAN/WAN environments, including installation, maintenance, and repair of computer systems, peripherals, and network infrastructure. Skilled in troubleshooting hardware, software, and connectivity issues while delivering timely resolutions and maintaining strong user relationships. Experienced in supporting enterprise environments with user account management, endpoint security, and system deployment. Adept at collaborating with IT teams to ensure reliable network operations and continuous system availability.

Overview

3

years of professional experience

Work History

IT Support Specialist

Yottability

Woodland Hills, CA

01.2023 - Current

Provide technical support for end users across multiple sites, resolving hardware, software, and network issues in LAN/WAN environments.
Install, configure, and maintain desktops, laptops, printers, and peripheral equipment.
Diagnose and repair computer systems and devices, performing preventive maintenance to reduce downtime.
Manage user accounts, permissions, and access using Active Directory and Office 365 Admin.
Troubleshoot network connectivity issues including DHCP, DNS, and VPN access.
Configure and support network hardware including routers and switches (Ubiquiti, TP-Link).
Support endpoint security by maintaining antivirus systems and responding to threats.
Perform system imaging, software deployment, and device provisioning for new and reassigned equipment.
Utilize Atera RMM for remote monitoring, system maintenance, and proactive issue resolution.
Document technical procedures and resolutions to improve efficiency and knowledge sharing.
Provide clear technical guidance and support to non-technical staff, ensuring effective communication.
Assist in evaluating hardware and software solutions to improve system performance and reliability.
Independently manage company eBay storefront for surplus IT assets, handling inventory tracking, pricing, listings, and order fulfillment.

Education

Bachelor of Arts - Graphic Design

California State University

CA

05-2024

Skills

Systems & Administration:
Active Directory, Office 365 Admin, Windows OS, macOS

Networking & Infrastructure:
LAN/WAN, TCP/IP, DHCP, DNS, VPN, Ubiquiti, TP-Link

Security & Endpoint Protection:
Vipre Antivirus, endpoint security management

Tools & Platforms:
Zoho Desk (Ticketing), Atera (RMM), Remote Desktop, IODD

Hardware & Repair:
Computer imaging, deployment, diagnostics, preventive maintenance, printers & peripherals

Telecommunications:
Cisco & Polycom VoIP systems

Languages

English

Full Professional

Spanish

Limited Working

Pashto