Mohammed Shamim
Lynnwood
Summary
Results-driven Pharmacy Operations Manager with expertise in medication management, customer service, and operational efficiency. Streamlined processes to enhance service delivery and boost customer satisfaction.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Pharmacy Operations Manager
Walgreen's Pharmacy
Lynnwood
11.2015 - Current
- Streamlined daily pharmacy operations to enhance workflow and service delivery.
- Coordinated inventory management processes, maintaining optimal stock levels.
- Oversaw medication dispensing procedures, ensuring accuracy and safety.
- Analyzed operational processes to identify improvement opportunities and boost efficiency.
- Resolved customer complaints promptly while maintaining a high level of professionalism.
- Created reports summarizing key performance metrics related to pharmacy operations.
- Implemented strategies to increase customer satisfaction and loyalty through improved service delivery processes.
Senior Auditor
Hilton Hotels Corporation
Seattle
02.2014 - 05.2017
- Evaluated internal controls to ensure compliance with Hilton's audit standards.
- Led audit teams in conducting financial and operational reviews across multiple locations.
- Prepared comprehensive reports detailing findings and recommendations for management.
- Trained junior auditors on best practices in auditing processes and techniques.
- Collaborated with client personnel, including CFOs, controllers, accountants, and auditors, to facilitate efficient project completion.
Education
Bachelor of Science - Pharmacy
Maricopa Community Colleges, Rio Salado Community College
Tempe, AZSkills
- Pharmaceutical expertise
- Medication management
- Customer service
- Inventory oversight
- Operational efficiency
- Problem solving
- Team collaboration
- Drug utilization review
- Medication dispensing
- Pharmacy operations
- Operations management
- Immunization administration
- Performance metrics
Languages
English
Professional
Fiji
Professional
Hindi
Professional
Urdu
Professional
Certification
Pharmacy Technician Certification Board
Accomplishments
NWAC Soccer Champs
Timeline
Pharmacy Operations Manager
Walgreen's Pharmacy
11.2015 - Current
Senior Auditor
Hilton Hotels Corporation
02.2014 - 05.2017
Bachelor of Science - Pharmacy
Maricopa Community Colleges, Rio Salado Community College