MOHAMMED S. MONAM
Summary
Customer-focused technical professional with 10+ years of experience in sales engineering, client engagement, and technical consulting, specializing in driving adoption and maximizing value for clients using data-driven solutions. Proven ability to build strong customer relationships, deliver technical demonstrations and training, troubleshoot complex issues, and collaborate with cross-functional teams to achieve customer success. Passionate about leveraging data and analytics to solve business problems and empower users with innovative technologies.
Overview
10
10
years of professional experience
Work History
EMT-A
Sterling Rescue Squad
STERLING, VA
09.2017 - Current
- EMT-A / EMS Instructor: Demonstrated leadership, quick decision-making, and training skills in high-pressure emergency situations
SENIOR TEST ENGINEER
STEAMPUNK
MCLEAN, VA
03.2024 - 01.2025
- Developed and executed comprehensive test plans for a complex Salesforce application, ensuring alignment with client requirements and contributing to a 15% reduction in post-deployment defects and a 10% increase in deployment efficiency
- Collaborated with cross-functional teams (development, business analysts, and client stakeholders) to gather and analyze user feedback, using this data to drive improvements to application usability and performance
- Served as a technical resource for the team, providing guidance on testing best practices and troubleshooting complex technical issues to ensure timely project delivery
- Proactively identified and communicated potential risks and issues to project stakeholders, proposing solutions to mitigate their impact on project timelines and client satisfaction
CLIENT ENGAGEMENT MANAGER
IRON WATCH SECURITY
STERLING, VA
12.2023 - 03.2024
- Managed a portfolio of 30 clients, acting as their primary point of contact and trusted advisor, providing proactive guidance and support to ensure successful adoption and utilization of Iron Watch Security's services
- Implemented and configured Salesforce CRM, streamlining client communication, tracking key performance indicators (KPIs), and improving overall client engagement, leading to a 20% increase in high-value deal closures
- Increased project acquisitions and client retention by 25% through strategic relationship management, proactive problem-solving, and delivering tailored solutions to meet individual client needs
- Collaborated with the sales and technical teams to identify and address client challenges, ensuring seamless service delivery and maximizing client satisfaction
- Conducted regular check-ins with clients to assess their satisfaction, gather feedback, and identify opportunities for service improvement and expansion
EMS INSTRUCTOR
LOUDOUN COUNTY FIRE AND RESCUE ACADEMY
LEESBURG, VA
01.2023 - 12.2023
- Instructed and mentored incoming EMT-B students, developing and delivering training programs aligned with national and local standards
- Improved student pass rates on certification exams by 15% through tailored instruction and practical exercises
SENIOR SALES ENGINEER MANAGER
HEADSPIN
PALO ALTO, CA
10.2019 - 12.2022
- Served as the primary technical point of contact for HeadSpin's top 5 revenue-generating clients (including Google, Verizon, T-Mobile, Direct TV, Disney, and PwC), driving product adoption and ensuring their success with HeadSpin's mobile application testing platform
- Delivered compelling technical demonstrations and presentations to both technical and business stakeholders, showcasing the value of HeadSpin's platform for improving mobile app performance and user experience
- Streamlined client developer onboarding, providing comprehensive training and best practices guidance, resulting in a 30% reduction in onboarding time and faster time-to-value for clients
- Conducted Monthly and Quarterly Business Reviews with client executives, presenting data-driven insights and recommendations for optimizing their mobile application performance and achieving their business goals
- Pinpointed and resolved application performance bottlenecks, leveraging tools like Selenium, Appium, Android Studio, and Xcode to reduce load times from 30+ seconds to under 1 second, significantly improving user engagement and satisfaction
- Developed and tested HeadSpin's Audio Visual (AV) capture solution, enabling clients to gain deeper insights into user experience through visual media analysis
- Engineered the HeadSpin wearable backpack prototype, facilitating real-world testing of mobile applications across various network conditions to identify and address performance issues
- Collaborated with client executives to understand the overall business needs
SENIOR TEST AUTOMATION ENGINEER (CONTRACTOR)
CELERITY
MCLEAN, VA
02.2018 - 10.2019
- Led User Acceptance Testing (UAT) for the Condo Project Advisor application, ensuring alignment with business requirements and successful integration with existing systems
- Led the migration of a 300+ page website, ensuring data integrity and a seamless user experience through rigorous quality assurance processes
SALES MANAGER
VERIZON WIRELESS
ARLINGTON, VA
02.2015 - 02.2018
- Led a team of 15, exceeded sales targets by 30% for 2 years
- Mentored a team of professionals, developed customer-relationship skills
Education
Bachelor of Science - Information Systems
Virginia Commonwealth University
Richmond, VA12.2016
Skills
- Data Analysis
- Statistical Analysis
- Data Visualization
- Salesforce
- Selenium
- Java
- Cucumber Gherkin
- Android Studio
- IOS Xcode
- SQL
- Python
- R
- AWS
- Azure
- GCP
- Kubernetes
- Client Relationship Management
- Onboarding
- Training
- Technical Support
- Account Management
- User Adoption
- Needs Analysis
- Technical Presentations
- Public Speaking
- Written Communication
- Stakeholder Management
- Cross-functional Collaboration
- Security
Timeline
SENIOR TEST ENGINEER
STEAMPUNK
03.2024 - 01.2025
CLIENT ENGAGEMENT MANAGER
IRON WATCH SECURITY
12.2023 - 03.2024
EMS INSTRUCTOR
LOUDOUN COUNTY FIRE AND RESCUE ACADEMY
01.2023 - 12.2023
SENIOR SALES ENGINEER MANAGER
HEADSPIN
10.2019 - 12.2022
SENIOR TEST AUTOMATION ENGINEER (CONTRACTOR)
CELERITY
02.2018 - 10.2019
EMT-A
Sterling Rescue Squad
09.2017 - Current
SALES MANAGER
VERIZON WIRELESS
02.2015 - 02.2018
Bachelor of Science - Information Systems
Virginia Commonwealth University
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