Summary
Overview
Work History
Education
Skills
Websites
Projects
Timeline

Mohammed Fahim Uddin

Detroit,MI

Summary

IT professional with hands-on experience in Active Directory management and cloud troubleshooting. Skilled in improving operational efficiency and supporting user needs. Experienced in inventory management and service desk operations, with strong problem-solving skills.

Overview

7
7
years of professional experience

Work History

Amazon Associate

Amazon
Hazel Park, MI
03.2023 - Current
  • Resolved logistical issues by identifying and addressing bottlenecks and enhancing warehouse efficiency.
  • Assisted delivery drivers and station operations by facilitating problem-solving in package delivery logistics.

IT Intern

Hamtramck Public Schools
Hamtramck, MI
08.2024 - 12.2025
  • Provided technical support and managed user accounts through Active Directory and Incident IQ.
  • Provided help desk support using Incident IQ to resolve technical issues.
  • Troubleshot, repaired, and set up Chromebooks for students, and Windows for teachers, and management staff.
  • Worked with Microsoft Azure for cloud services and resource management.
  • Handled asset management, including tracking and organizing IT equipment.

Server S.A./ Food Runner/ Server

The Iconic Collection/Parc
Detroit, MI
06.2019 - 03.2025
  • Delivered exceptional service at large events, ensuring smooth dining experiences by efficiently managing
    guest needs.

Education

Information Technology -

Wayne State University, Detroit
12.2024

Dean's List[2021,2022,2023,2024]

Skills

  • IT Support & Administration: IT System Support, System Administration, Service Desk Support, Ticketing Systems (Incident IQ, Jira)
  • Directory and User Management: Active Directory, Azure AD, User, and Computer Management
  • Cloud and Virtualization: Cloud Troubleshooting, Microsoft Hyper-V
  • Software & Productivity: Microsoft Office Suite, Adobe Photoshop, Adobe InDesign
  • Web Technologies: HTML, CSS, and JavaScript
  • Hardware & Inventory: Computer and Phone Repair Tech, Inventory Management

Projects

  • Inbound Optimization Project at Amazon: Improved associate performance in inbound operations by identifying and eliminating bottlenecks, increasing efficiency and reducing processing time. Analyzed workflow data, implemented process optimizations, and provided actionable insights that enhanced productivity.
  • Help Desk Home Lab | Virtual Lab Using Microsoft Hyper-V: Built and deployed a home virtual lab using Microsoft Server 2022 and Hyper-V. Managed Active Directory, including DNS, DHCP, GPOs, VPNs, and network security settings.
  • Bit-Pocket Secure Performance Management System: Engineered a secure, high-performance version of Bit-Pocket with enhanced access control. Additionally, designed and implemented a multi-class reward system for tracking student performance. Utilized technologies such as Microservices, PHP, WordPress, HTML, and CSS.

Timeline

IT Intern - Hamtramck Public Schools
08.2024 - 12.2025
Amazon Associate - Amazon
03.2023 - Current
Server S.A./ Food Runner/ Server - The Iconic Collection/Parc
06.2019 - 03.2025
Wayne State University - Information Technology,

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Mohammed Fahim Uddin