Mohammed Imran Khan

Senior Store Manager with dynamic track record of increasing profits, reducing costs, inventory, and transforming customer service. Regionally recognized leader, winner of multiple awards for sales and services. An exceptional motivator high level of employee morale and engagement by modeling excellent service behaviors, building productive relationship with staff, establishing high standards and coaching for performance. An upbeat flexible individual who enjoys change and new initiatives.

• Supervise, train and assist employees like Sales Representative in customer service, store maintenance and product promotion
• Increased sales by establishing goals, overseeing performance and mentoring staff.
• Appraised inventory levels and ordered new merchandise to keep quantities well-stocked.
• Delivered leadership to executive team dedicated to driving ambitious targets with well-orchestrated plans.
• Reduced operational risks while organizing data to forecast performance trends.
• Delegated daily tasks to employees, streamlining daily progress and efficiency.
• Maintained cleanliness and organization of workspace, working closely with employees to systemize tasks.
• Trained new employees on proper protocols and customer service standards.
• Coordinated leadership workshops to educate team members on best practices to optimize productivity.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
• Ensure maximum client satisfaction, delivered exceptional customer service, and provide efficient management of all POS transactions
• Apply effectively the sales plans, increase total sales on an average by 15% each year

• Organize and manage store personnel, assures sales areas control, identifies priorities and promotes sales-oriented behavior
• According with defined display criteria and store required rotation, by changing the layout in order to increase sales and store profitability; regularly updates space allocation report
• Organizes and manages scheduled commercial actions and promotions, ensuring the execution of planned activities
• Increased customer satisfaction by resolving issues.
• Oversaw daily operations to ensure high levels of productivity.
• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
• Used Microsoft Word and other software tools to create documents and other communications.

• Direct Sales floor activities, ensuring excellence in customer service and resolving store level problem
• Establish sales goals, manage budget, devise sales forecasts, and consistently maximize sales and profit
• Manage merchandise selection, window displays, and stocking and communicate directly with the category managers
• Develop new and low- performing sales associates, educating them on sales methodologies as they applied to the store offerings
• Support sales floor by implementing process improvement
• Handle staff discipline issue and manage customer dissatisfaction
• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
• Completed paperwork, recognizing discrepancies and promptly addressing for resolution
• Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting
• Improved operations through consistent hard work and dedication

• Effectively develop vendor relationship and provide good service
• Demonstrate creative skills with recognized window display and in-store layout for buying appeal
• Develop highly effective marketing campaigns such as fliers at local events, involvement in the community and coupons to up-sale the cost
• Consistently achieved financial objectives including sales goals and shrink reduction
• Provided customer service and developed reciprocal relationships with client
• Reviewed store sale numbers, cost of inventory, operational expenses, and inventory losses.
• Rectified issues with all staff departments.
• Liaised with store manager to set up visually appealing layout for store merchandise.
• Conducted inventory analysis to determine optimal stock levels.