MOHAMMED MOHI UDDIN
BROOKLYN
Summary
Proven leader with extensive experience in retail and hospitality management, notably with Deck One Management. Excelled in enhancing customer satisfaction and loyalty through exceptional service and problem-solving skills. Demonstrated expertise in inventory management and employee training, significantly improving operational efficiency and profitability. Skilled in multitasking and fostering positive customer relations, consistently achieving and surpassing business objectives.
Overview
19
19
years of professional experience
Work History
Store Manager
Deck One Management
10.2023 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Rotated merchandise and displays to feature new products and promotions.
Service Crew Member
Deck One Management
09.2022 - 10.2023
- Enhanced customer satisfaction by providing efficient and friendly service.
- Collaborated with team members to meet high standards of service during peak hours.
- Developed strong multitasking abilities while managing multiple responsibilities simultaneously during high-pressure situations.
- Prepared food items accurately and quickly, adhering to strict food safety guidelines.
- Maintained a clean and organized work environment for improved customer experiences.
Shop Owner
Bhai Bhai Sharna Bitan
09.2008 - 07.2021
- Maintained accurate financial records, including sales reports, expense tracking, and budget management.
- Developed loyal customer base by consistently delivering high-quality products and personalized service.
- Addressed customer complaints effectively, resolving issues quickly to maintain overall satisfaction levels among clientele.
- Managed inventory levels efficiently, ensuring optimal stock availability and minimizing overhead costs.
- Improved profit margins by carefully analyzing sales data and adjusting pricing strategies accordingly based on demand fluctuations or competitor activity.
- Increased store revenue through effective product merchandising and targeted marketing campaigns.
Restaurant Bar Manager
Passage To India
06.2005 - 08.2008
- Managed cash handling procedures including daily reconciliation reports, bank deposits, and accurate record-keeping practices for financial accountability.
- Established rapport with patrons through personalized service that consistently exceeded expectations resulting in repeat business.
- Enhanced guest experience with meticulous attention to detail in bar setup, presentation, and drink preparation.
- Improved customer satisfaction by implementing efficient bar operations and enhancing overall service quality.
- Resolved customer complaints professionally and effectively ensuring their satisfaction while preserving company reputation.
- Coordinated with other departments within the restaurant to optimize workflow efficiency contributing to seamless service delivery.
- Ensured compliance with all health and safety regulations by maintaining a clean workspace and enforcing strict sanitation practices.
Education
High School Diploma -
Panchgachia AZ Khan High School
Feni, Bangladesh04.2001
Skills
- Customer Service
- Problem-Solving
- Customer Relations
- Multitasking and Organization
- Store Opening and Closing
- Friendly and Positive
- Inventory Management
- Shift Scheduling
- Employee Training
- POS Systems
Timeline
Store Manager
Deck One Management
10.2023 - Current
Service Crew Member
Deck One Management
09.2022 - 10.2023
Shop Owner
Bhai Bhai Sharna Bitan
09.2008 - 07.2021
Restaurant Bar Manager
Passage To India
06.2005 - 08.2008
High School Diploma -
Panchgachia AZ Khan High School
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