Mohammed Mutheebur Rahaman
Doha
Summary
Accomplished Sales Supervisor with over 12 years of Sales experience and a proven track record at Al Anees Electronics. Adept in developing sales strategies and building strong relationships, I have consistently elevated customer satisfaction and surpassed sales targets. Skilled in sales analytics and CRM software, I demonstrate exceptional communication and leadership abilities. My strengths lie in crafting and implementing effective sales strategies, optimizing inventory, and driving team performance to new heights. With a proven ability to analyze market trends and turn insights into growth opportunities, I am dedicated to contributing meaningfully to business success through effective leadership and outstanding customer relationship management.
Overview
12
12
years of professional experience
Work History
Sales Supervisor
Al Anees Electronics
12.2019 - Current
- Increased customer satisfaction by addressing and resolving client concerns efficiently.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Achieved sales targets consistently through regular monitoring of team performance and adjusting strategies accordingly.
- Handled escalated customer issues promptly, ensuring timely resolution and high levels of client satisfaction.
- Ensured product availability by managing stock levels, directly contributing to increased sales and enhanced customer satisfaction.
- Developed strategic plans to achieve and surpass monthly sales targets, and communicated these targets effectively to my team.
- Analyzed sales trends and market conditions to identify new opportunities for business growth.
- Prepared in-depth sales reports, providing management with actionable insights and recommendations for improvement.
- Fostered team performance through leadership, setting clear objectives, offering feedback, and conducting regular reviews.
- Built and maintained a customer database to streamline customer relationship management and improve sales outcomes.
- Worked jointly with team members to assist with closing sales, cross-selling and upselling of products and services.
- Promoted exceptional customer service by engaging clients on sales floor.
- Inventory Controller & Customer Service Agent
- Led warehouse operations, utilizing bin planning to maximize storage efficiency.
- Improved inventory accuracy through detailed stock tracking, variance reconciliation, and regular counts.
- Worked closely with teams to ensure timely and accurate order fulfillment, reducing stock-outs.
- Provided solutions to customer queries related to online orders, ensuring a smooth customer experience.
- Contributed to the implementation of a new inventory management system, improving operational efficiency.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Improved resolution time with effective problem-solving for customer complaints.
Sales Coordinator
Samsung Mobile
01.2018 - 11.2019
- Worked closely with the sales team to prioritize tasks, set goals, and allocate resources efficiently; resulting in increased productivity and revenue.
- Maintained accurate records of all sales activities, including contracts, proposals, quotes, follow-ups, and customer communications.
- Increased sales revenue by establishing strong relationships with clients and identifying new business opportunities.
- Streamlined sales processes for improved efficiency and customer satisfaction.
- Collaborated with vendors to ensure consistent stock availability in retail stores.
- Achieved significant sales targets by motivating team and setting realistic yet challenging goals.
- Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
Field Sales Representative
Oppo Mobiles
02.2013 - 11.2017
- Promoted from Brand Promoter to Field Sales Representative within 1.5 years at OPPO, following consistent target achievement and leadership in driving team performance.
- Set daily sales goals and supported team members in achieving targets.
- Engaged with store owners to boost sales and reward performance with targeted benefits.
- Organized and led branding activities, ensuring consistent adherence to company standards.
- Increased sales revenue by developing and maintaining strong relationships with clients in the assigned territory.
- Maintained thorough knowledge of competitors'' offerings enabling effective communication of unique selling points during promoters interactions.
- Provided exceptional customer service by promptly addressing inquiries, resolving issues, and following up on orders.
- Handled stock distribution and closely monitored sales across retail partners.
Education
High School Diploma -
Mandavya Pre University College
Mandya03-2011
Skills
- Relationship Building
- Exceptional communication and leadership skills
- Strong ability to multitask and solve problems under pressure
- Experienced in sales analytics, CRM software, and customer insights
- Skilled in negotiation and conflict resolution
- Proficient in MS Office and inventory management systems
- Effective selling techniques
- Inventory Control
Additional Information
DRIVINGLICENSE - CATEGORY
Qatar
India
Languages
Kannada, Hindi
Native language
English
Upper intermediate
B2
Hindi
Proficient
C2
Urdu
Advanced
C1
Kannada
Proficient
C2
Timeline
Sales Supervisor
Al Anees Electronics
12.2019 - Current
Sales Coordinator
Samsung Mobile
01.2018 - 11.2019
Field Sales Representative
Oppo Mobiles
02.2013 - 11.2017
High School Diploma -
Mandavya Pre University College
Hobbies
Music
Cricket
Swimming
Football
PERSONAL INFORMATION
Date of Birth : 22 September 1992
- Nationality : Indian
- Marital Status: Single
- Visa Status : Work Permit ( NOC Available )
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