Mohamoud Farah
Minneapolis,MN
Summary
Resource Utilization Material Handling Delivery Scheduling Dispatching
Customer Services Officer with background in diverse industries. Strong in maintaining high customer satisfaction rates and adept at conflict resolution, ensuring swift resolution of customer inquiries or complaints. Demonstrated ability to build relationships and foster a positive work environment. Impact made includes improved efficiency in complaint handling processes, leading to increased overall customer satisfaction.
Overview
1
1
year of professional experience
Work History
LOGISTICS SUPERVISOR
Allstar transportation
Maple Grove, USA
07.2023 - 10.2024
- Provided oversight to ensure daily operations ran efficiently and effectively
- Developed and implemented strategies for cost reduction and improved service levels
- Conducted regular meetings with customers, carriers, vendors, management and staff to address any issues or concerns regarding logistics procedures
Costumer Service
Dhagaxtuur consultant service
Minneapolis, Minnesota
10.2023 - 08.2024
- Answered customer inquiries over the phone and through email.
- Provided customers with product information and resolved their issues in a timely manner.
- Processed orders and tracked shipments to ensure accurate delivery of merchandise.
- Assisted customers in navigating the website, placing orders, and completing payments.
- Resolved customer complaints regarding services or products in a professional manner.
- Maintained an organized filing system for customer records and service requests.
Education
High School Diploma -
Jigjiga Secondary School
Jigjiga Ethiopia02-2013
Skills
- Resource Utilization
- Material Handling
- Delivery Scheduling
- Dispatching
- Complaint Handling
Languages
Somali
Native language
English
Upper Intermediate (B2)
B2
Timeline
Costumer Service
Dhagaxtuur consultant service
10.2023 - 08.2024
LOGISTICS SUPERVISOR
Allstar transportation
07.2023 - 10.2024
High School Diploma -
Jigjiga Secondary School
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