Mohan Mukherjee
Milpitas,California
Summary
Results-driven Senior Product Manager with over 9 years of experience in steering successful product development cycles and leveraging technical expertise. Adept at prioritizing customer-centric design and innovating systems to deliver user-focused solutions. Proven track record in roadmap development, leading cross-functional teams, and tackling complex challenges with strategic innovation. Certified Scrum Product Owner (CSPO) with a deep understanding of Agile methodologies, excelling in dynamic environments to drive product delivery. Highly collaborative and goal-oriented, committed to advancing business growth through continuous product innovation and excellence in execution.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Sr. Product Manager
Albertson Companies
Pleasanton, CA
02.2022 - Current
- Strategic Product Management: Spearheaded the development and prioritization of product strategy, aligning stakeholder objectives with market needs and business goals. Successfully managed P&L, surpassing financial targets by 2 months.
- Cross-Functional Leadership: Orchestrated collaboration across diverse teams to enhance in-store and app platforms for over 1,700 retail pharmacies and 30M+ health/wellness users, optimizing user experience and operational effectiveness.
- Data Analytics & Reporting: Executed operational insights initiatives for Email/SMS channels, utilizing Heap and Power BI for forecasting and performance metrics. Enabled data-driven decision-making through advanced analytics.
- Campaign Optimization: Drove campaign capability enhancements, resulting in $200M+ annual revenue and an 8% year-over-year growth. Implemented strategies to maximize campaign effectiveness and ROI.
- Operational Efficiency: Revamped Rx lifecycle management by integrating two-way SMS functionalities, streamlining communication workflows, and improving process efficiency.
- Regulatory Compliance & Risk Management: Established and enforced compliance protocols for TCPA, CCPA, and HIPAA, ensuring adherence to privacy and security standards. Developed robust policies to mitigate regulatory risks.
- Customer Experience Enhancement: Led the integration of chatbot and IVR technologies with pharmacy systems, significantly boosting customer engagement and retention. Achieved a 10% month-over-month improvement in medication adherence rates.
- Customer Satisfaction Improvement: Enhanced customer support interactions and automated service processes, resulting in a 20% increase in customer satisfaction scores.
Product Manager
Walmart Labs
Bentonville, AR
06.2017 - 02.2022
- Led cross-functional teams and managed stakeholder communications, overseeing end-to-end product development for a mobile application (Android & iOS)
- Revamped the product distribution network, expanding from 1 to 7 Return Centers across the USA and UK from 2019 to 2021. This effort slashed return processing times by 40%, and decreased return-related customer inquiries by 30%.
- Established and managed comprehensive project schedules using Jira, ensuring timely milestone achievements and dependencies management from Concept Acceptance to Production Release.
- Directed the Walmart Transportation Mobile Enterprise product strategy in a SaaS environment, serving 8K+ drivers. Implemented solutions that reduced driver downtime by 20% and improved route efficiency, resulting in a 25% reduction in fuel costs.
- Developed and implemented automation scripts for full end-to-end automation of a native mobile application, resulting in a 30% reduction in manual effort and a 50% decrease in bug reports post-release.
- Ensured team alignment and prioritization by grooming and managing the backlog in accordance with the overall strategy and product roadmap.
- Conducted rigorous usability tests, user research, A/B tests that led to a 10% increase in user satisfaction scores and a 5% decrease in customer churn rate.
Software Engineer
Infoway Solutions LLC
Fremont, CA
11.2016 - 06.2017
- Designed concept models, site organization, navigation, page layouts, and interactions aligned with company goals.
- Identified and fixed software bugs, documenting processes to boost efficiency by 18%.
- Developed automation scripts for Mobile Native applications (iOS, Android) using Appium and Java
Education
Master of Science - Computer Science
Stevens Institute of technology
Hoboken, NJ12.2015
Bachelor of Technology - Computer Science
Maharishi Dayanand University
Faridabad, Hry05.2012
Skills
- Product Roadmaps
- Product Development
- Customer research
- Digital product management
- Product lifecycle expertise (Agile, Scrum)
- Data Analytics (SQL, Power BI, Heap)
- Cross Functional Leadership
- Data-driven decision-making
- Competitive market evaluation
- Product Launches
- Design thinking
- Stakeholder Management
- Jave
- SQL
- Compliance Management (TCPA, HIPAA)
- Technical Understanding of communication technologies (SMS, email, Push, IVR)
Certification
Certified Scrum Product Owner: Scrum Alliance
Product Management Certificate: Stanford University
Timeline
Sr. Product Manager
Albertson Companies
02.2022 - Current
Product Manager
Walmart Labs
06.2017 - 02.2022
Software Engineer
Infoway Solutions LLC
11.2016 - 06.2017
Master of Science - Computer Science
Stevens Institute of technology
Bachelor of Technology - Computer Science
Maharishi Dayanand University
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