Jeffery Clemmons
Wixom,MI
Summary
Results-driven business analyst with a versatile background in business analysis, quality assurance testing, and applications development within leading organizations. A motivated professional known for exceptional interpersonal skills, adaptability, and a strong work ethic. Maintains a customer-centric focus on usability and acceptance.
Overview
20
20
years of professional experience
Work History
Sr. Product Manager
General Motors, GM
Warren , MI
2024.01 - 2024.09
- Created detailed technical specifications documents outlining the functional requirements of proposed products or features.
- Partnered with various teams (engineering, design, marketing sales) to identify customer needs and develop comprehensive product specifications.
- Developed comprehensive product roadmaps to ensure alignment with business goals and customer needs.
- Analyzed user data to uncover insights about how customers interact with products and make decisions about what features should be prioritized.
- Developed functional process flow documentation for applications to more effectively highlight risk points and data integration points.
- Studied customer needs and desires to incorporate into product requirements.
- Managed a team of designers, developers and data engineers to facilitate the progress of new product development endeavors.
- Leveraged deep knowledge of user experiences and drove continual improvements to boost key metrics through user testing and other feedback.
- Worked with Regional Market teams to implement solutions to drive customer engagement
Product Owner
General Motors, GM
Warren , MI
2020.01 - 2023.12
- Developed user stories, acceptance criteria, and mockups for new features.
- Communicated regularly with stakeholders to ensure alignment on product strategy and vision.
- Advised on technical solutions that align with product objectives.
- Collaborated with development teams to ensure successful delivery of products.
- Facilitated daily stand-up meetings to review progress towards sprint goals.
- Developed and maintained relationships with key customers to gather feedback and foster loyalty.
- Led agile ceremonies, including sprint planning, reviews, and refinement, to ensure proper sizing for stories.
- Maintained effective communication channels with external development team to ensure smooth workflow and timely completion of projects.
- Prioritized and managed product backlog to maximize value and align with stakeholder expectations.
- Managed risks and resolved issues that affected product scope, schedule, and quality.
- Cultivated business partnerships to build lasting relationships with internal and external parties.
Requirement Analyst
General Motors, GM
Warren , MI
2017.01 - 2022.12
- Analyzed and documented business requirements for software development projects.
- Created process flows and data models to analyze user stories from a technical perspective.
- Provided support for team members when clarifying ambiguous or conflicting requirements.
- Conducted gap analysis between existing systems and proposed solutions.
- Facilitated brainstorming sessions with stakeholders to identify business objectives and functional requirements.
- Gathered feedback from users during testing cycles and updated documentation accordingly.
- Developed user stories, use cases, workflow diagrams, and other artifacts for documenting requirements.
- Resolved customer issues by establishing workarounds and solutions to debug and create defect fixes.
- Analyzed user needs and software requirements to determine design feasibility.
- Leveraged Agile methodologies to move development lifecycle rapidly through initial prototyping to enterprise-quality testing, and final implementation.
Business Analyst
General Motors, GM
Detroit , MI
2015.01 - 2017.12
- Drafted functional specifications documents outlining project scope, objectives, and deliverables.
- Gathered feedback from end users regarding usability issues related to applications or systems.
- Provided technical support during user acceptance testing cycles.
- Facilitated brainstorming sessions with diverse teams to identify and address complex challenges.
- Oversaw multiple projects by effectively coordinating between clients and internal departments, establishing clear goals and meeting established standards.
- Delivered elements of systems design, including data migration rules, business rules, wireframes, or other detailed deliverables.
- Mapped and documented interfaces between legacy and new systems.
- Worked closely with clients, technicians, and managerial staff to provide operational support and project updates.
- Managed and led meetings and workshops with multiple departments to solidify requirements.
- Assessed potential risks, identified risk mitigation strategies, and implemented risk control measures.
- Implemented a customer facing Global Forms solution designed to be managed via AEM/Authoring
Quality Assurance Manager
General Motors
Detroit , MI
2013.07 - 2015.12
- Coordinated with other departments, such as engineering, manufacturing, and sales, in order to resolve any issues related to product quality.
- Provided guidance on process improvements and best practices in order to maintain high levels of product quality.
- Took part in customer meetings focused on product specifications and the discussion of quality-related topics.
- Investigated customer feedback and developed strategies for addressing complaints quickly and efficiently.
- Managed customer complaints and non-conformance issues, ensuring swift resolutions and maintaining high levels of customer satisfaction.
- Oversaw supplier quality assurance programs, including audits and performance evaluations, to ensure adherence to company standards.
- Integrated quality assurance measures into all phases of product lifecycle through coordination with production and development teams.
- Represented the quality assurance department in cross-departmental meetings, contributing to strategic planning and operational efficiency.
- Trained and mentored quality assurance staff, enhancing their skills and knowledge in quality standards and best practices.
- Fostered a culture of quality across the organization by promoting awareness and understanding of quality standards and their importance.
Education
Some College (No Degree) - Criminal Justice
Lansing Community College
Lansing, MISkills
- Cross-Functional Collaboration and Leadership
- Market requirement document
- Product Lifecycle Management
- Business Relationship Management
- Design thinking
- Technical acumen
- Product Launches
- Product Roadmaps
- Product enhancement strategy
- Risk Management
- Agile Methodology
- User Acceptance Testing
- Scrum Methodology
- Customer Empathy
- Improvement Recommendations
- Test case development
- Best practices and methodologies
- Bug tracking
- Software Development Lifecycle
- Mentoring and training
- Quality Assurance
- Root Cause Analysis
- Process Implementation
- User and UX Research
- Teamwork and Collaboration
- Product Vision and Strategy
- Jira, TSO, ADO
- End to End Feature Delivery
- User Feedback Collection
- Stakeholder Communications
- Progress Monitoring
- Requirements Gathering
Affiliations
- An avid sports enthusiast that enjoys all sporting activities
- An avid golfer, although I have only just picked up the sport, but enjoy any chance I can get to get a round in
- Actively coached youth basketball teams and summer camps
Accomplishments
- Recipient of the GM Drive 2 Great Award for the transition of the Global Brand sites and Shopping tools to the AEM platform
- In the many roles I have played at General Motors, I have been on the team that has implemented the Global Brand sites onto 5 different platforms without major outage
- Best known for receiving accolades as a Team Oriented person that puts team goals, success and individuals well being in the forefront
- Created presentations to support Stress and Mental Health Management to provide knowledge to the team
Timeline
Sr. Product Manager
General Motors, GM
2024.01 - 2024.09
Product Owner
General Motors, GM
2020.01 - 2023.12
Requirement Analyst
General Motors, GM
2017.01 - 2022.12
Business Analyst
General Motors, GM
2015.01 - 2017.12
Quality Assurance Manager
General Motors
2013.07 - 2015.12
Some College (No Degree) - Criminal Justice
Lansing Community College
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