Neeraj Mahajan

Senior Product Manager Innovative product management professional enthusiastically pursuing a Senior Product Manager opportunity to leverage in-depth knowledge of product lifecycle management. Highly skilled in trend forecasting and competitive market analysis illustrated over 7 years of superior industry performance. Successful marketing leader with proven accomplishments in driving growth and increasing profits. Articulate and driven leader with high energy and engaging personality. Hardworking team builder motivational in maximizing personnel performance and surpassing business objectives.

• UPDATER, Remote, 11/01/16, 11/01/23, Sr. Product Manager, Dynamic strategist of technical project initiatives, encompassing team leadership, product roadmap, strategy, engineering requirements, and VOC. Outlined the multi-year forecast, OKRs, defined KPI/metrics, formulated pricing models, and developed ARPU and CPO. Consistently elevated the client experience ensuring satisfaction, retention, and referrals., Led, equipped and empowered 40+ cross-functional team members across program and project teams, Worked with fortune 500 telecommunication companies APIs and built user stories for the development team using their SWAGGER documentation and performed testing/UAT using POSTMAN, Directly managed teams of BA, TPMs and helped TPMs establish sprint cadences with proper grooming using story points, estimation and helped business analysts write better requirements with proper formatting, Crafted impactful user stories through close collaboration with the client success team, account managers, product managers, executive team and direct fortune 500 clients such as AT&T, Comcast etc. Leveraged insights to deeply understand the customer journey, pinpointing key touchpoints and addressing potential drop-off areas, Orchestrated prioritization meetings and collaboratively defined OKRs/KPIs in conjunction with the executive team, account managers and other stake holders. Established comprehensive roadmaps and backlogs to strategically align with organizational goals, ensuring maximum Return on Investment (ROI)., Collaborated with account managers to formulate comprehensive business cases, illustrating the financial impact, project summary, and the strategic "what, why, and how" of initiatives. Ensured a nuanced understanding of project selection by meticulously maintaining a prioritized backlog, facilitating efficient decision-making processes., Led A/B experimentation initiatives in collaboration with the UI/UX team, data science experts and SEM team to optimize the customer-facing website for enhanced retention. Maintained strict adherence to PCI compliance in coordination with the backend team, ensuring a seamless and secure user experience., Conducted User Acceptance Testing (UAT) and project demos to a diverse audience ahead of go-live dates. Implemented strategic traffic percentage allocation for multiple call centers, demonstrating understanding of operational dynamics. Developed comprehensive training documentation, as needed., Directly supervised a high-performing team of technical project managers, QA professionals and 8+ business analysts overseeing the precise definition of user stories using given/when/then approach, Turned around a new product launch that was delayed by 12 months. Enabled a product launch in 4 months by pioneering the first company Technical Project Office (TPO). Directly managed teams of BA, QA and TPMs., Recognized for ensuring on-time deliverables post-TPO launch., Simplified application integration with subscription services for more than 100K clients through the development and delivery of an innovative, industry-leading, omnichannel API that disrupted the market., Attracted major marquis accounts with the first new customer launch in July 2018. Became the third-largest client reaching 200M+ new consumers monthly., Achieved $2M in incremental net new revenue in 7 months for a customer by increasing their churn rate.
• PREMIER GLOBAL, INC. (PGI), Buckhead, GA, 06/01/12, 11/01/16, Manager, Global Project Management, Proactive leader in global project management of API and AV conferencing products comprising of $270M in total enterprise revenue. Planned and allocated the $25M annual budget, while streamlining GTM strategies, pricing, sales support, and delivery. Engaged with Cisco and Microsoft product management teams to execute deliverables., Attended standup, grooming, estimation and retrospective calls weekly and provided guidance as needed, Assisted in development and launch of iMeet (conferencing tool), contributing to a 22% increase in market share, Implemented agile methodologies to improve product development efficiency and reduce time-to-market, Bolstered revenue by 15%, while cutting customer churn by 13% on conferencing tool by increasing the total number of users that can use the platform. Outlined the enterprise strategy to optimize product GTM and launch., Attended weekly calls to get customer feedback and be VOC internally with key clients such as: Amazon, BNY Mellon, Ernst & Young, Marriot, SAP, and Whole Foods., Managed a team of 13+ QA professionals (onshore & offshore), transitioning from manual to automated testing, saving over $30K bi-weekly. Improved efficiency led to faster releases and quicker bug fixes.
• DELTA AIRLINES, Atlanta, GA, 05/01/08, 06/01/12, Project Manager, Selected to lead a compliance-related dual identity (ID) project. Partnered closely with the Compliance and Product teams to devise the product roadmap, introduce Agile and Waterfall methodologies, and establish development processes, getting project running within the one-year deadline. Ran daily sprints and standups to stay on track while effectively communicating with stakeholders and senior executives., Coordinated cross-functional teams, including developers, designers, and QA analysts, to ensure project milestones were met, Conducted regular status meetings and communicated project updates to stakeholders, ensuring transparency and alignment with business goals., Oversaw the $10M budget, risk management, and scheduling in all project phases., Boosted engineering delivery times by 15% via application of best practices to Agile methodologies., Produced $150K in cost savings per month.